Residential Electrical Operations Manager

Hawkins Service Company•Tampa, FL

4d•Onsite

About The Position

Hawkins Service Company is seeking an experienced Residential Electrical Operations Manager to take full ownership of our Tampa electrical service and installation department. This role is the single point of accountability for the department — controlling all aspects of its people, performance, P&L, scheduling, quality, and customer outcomes. The ideal candidate is a proven leader with a strong residential electrical background who knows how to run a profitable, high-performing department while developing the team underneath them.

Requirements

Minimum of 10 years of residential electrical experience, including prior experience managing electrical operations, service teams, or field personnel
5+ years of P&L management experience
Strong understanding of residential electrical systems, troubleshooting, and code compliance
Experience recruiting, training, and developing technicians
Proficiency with ServiceTitan (or similar FSM software) and Microsoft Office
Must be able to lift 50 pounds or less to serve customers if required

Nice To Haves

Journeyman or Master Electrician license preferred, based on state requirements
Experience with the Nexstar Service System and pool electrical/automation systems a plus

Responsibilities

Own full day-to-day operations of the residential electrical department, including all technicians, apprentices, and support staff assigned to it
Manage departmental P&L performance and KPIs — revenue, close rate, average ticket, labor efficiency, and callback/rework rate — and report results regularly to the Director of Operations
Develop and execute operational plans to hit revenue, profitability, and customer satisfaction goals
Ensure compliance with company safety policies, the National Electrical Code (NEC), and local permitting/inspection requirements
Build and adjust technician schedules to meet customer demand, seasonal call volume, and on-call/emergency coverage
Own warehouse and truck inventory for the department — stocking levels, restock cadence, and loss prevention
Maintain and continuously improve department SOPs, and implement Nexstar and ServiceTitan best practices to their fullest potential
Recruit, interview, and select electricians, apprentices, and support staff; partner with HR to execute onboarding, offers, and separations
Coach technicians on technical excellence, customer communication, and service/sales opportunities
Conduct monthly ride-alongs and 1:1 coaching sessions with every technician, plus regular performance evaluations
Hold the team accountable for safety, productivity, quality, customer satisfaction, and revenue goals
Ensure incentive and performance pay plans are applied fairly and documented consistent with Hawkins' pay plan structure
Foster a positive, accountable, high-performance culture and set the tone for the department every day
Serve as the final point of escalation for customer concerns, resolving them promptly and professionally
Review completed work orders, proposals, invoices, options sheets, and timecards for accuracy and quality
Provide technical guidance and act as field backup on panel upgrades, rewires, EV charger installations, generators, lighting, and pool electrical systems
Maintain high standards for workmanship and customer satisfaction, including online review ratings
Build relationships with builders, contractors, property managers, and other referral partners
Identify opportunities to expand electrical service offerings and grow department revenue
Partner with marketing, dispatch, and customer service to drive business growth