Residential Dispatcher

Waste Connections•Charlotte, NC

32d•Onsite

About The Position

Waste Connections is looking for an experienced Dispatcher to join the team at our hauling location in Charlotte, NC . DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage. Assisting driver(s) when a pickup or delivery is in question before servicing. Scheduling and dispatching work to various employees and departments throughout the day. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency. Assist in covering other lines of business when needed. Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. Works collaboratively with supervisors – ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers. Coordinating missed pickups and emergency pickups. Responding to internal and external customers in a timely manner. Maintain appropriate disposal log. Other job-related duties as assigned.

Requirements

High school diploma or equivalent preferred
2 years of Dispatcher experience in a transportation or logistics atmosphere preferred
Excellent organization and communication skills, both orally and written
Ability to multitask
Experience with Microsoft Word, Excel and Outlook
Bilingual English/Spanish strongly preferred
Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset

Responsibilities

Work in conjunction with other departments to resolve customer disputes
Demonstrate the ability to become proficient in the use of proprietary operational systems
Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage
Assisting driver(s) when a pickup or delivery is in question before servicing
Scheduling and dispatching work to various employees and departments throughout the day
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency
Assist in covering other lines of business when needed
Deliver services to customers in a manner that promotes goodwill
Interacts with customers daily
Work in a fast paced, cooperative, high call volume environment
Solicit sale of new or additional services
Works collaboratively with supervisors – ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers
Coordinating missed pickups and emergency pickups
Responding to internal and external customers in a timely manner
Maintain appropriate disposal log
Other job-related duties as assigned