Residential Direct Care Staff - Services for Children and Youth

Center for Human Development (CHD)West Springfield, MA
Onsite

About The Position

The youth referred to our congregate care settings have complex behavioral health profiles and histories that require 24/7 supervision. As a Full-Time or Part-Time Direct Care Staff member, you are a key professional who maintains a structured, safe, and therapeutic environment. While you are hired under a specific residential program, you have the collaborative flexibility to work within other CHD Congregate Care Programs as required by your direct supervisor. You will report to the Program Manager (or designee) and work alongside the youth, their family, DCF, and other supporting agencies to help children build crucial self-regulation skills.

Requirements

  • Strong interpersonal skills, deep empathy, and a clear dedication to working with high-needs youth populations.
  • Proven ability to work effectively within a team model as well as independently.
  • Necessary computer literacy for electronic logging and documentation.
  • Must successfully complete and pass the background record screening process.

Responsibilities

  • Maintain a secure, strength-based environment that focuses on the youth's strengths and supports their daily care and rehabilitation.
  • Consistently deliver behavioral health treatments that align with the youth’s individual treatment plans.
  • Provide care that is deeply respectful of and responsive to diversity across all human characteristics.
  • Execute all regular duties for your assigned shift seamlessly (e.g., overnight staff must remain fully awake, alert, and complete regular bed checks).
  • Receive regular supervision from your direct supervisor to foster your professional development and ensure program excellence.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service