Residential Dining Manager

Rice University•Houston, TX

23h•Onsite

About The Position

The Residential Dining Manager provides management for a residential dining operation to ensure high‑quality performance for all activities. This position manages, directs, plans, organizes, and supervises dining staff in collaboration with the Executive Chef of the assigned servery while meeting financial objectives. The Residential Dining Manager acts as a liaison for the department with students, faculty, and staff and delivers high‑quality tenant and guest services through excellent communication, planning, and oversight.

Requirements

Bachelor’s Degree (In lieu of the education requirement, additional related experience beyond what is required may be substituted on an equivalent year‑for‑year basis)
2+ years of administrative experience (In lieu of the experience requirement, additional related education beyond what is required may be substituted on an equivalent year‑for‑year basis)
Strong interpersonal skills
Ability to deal effectively with multiple priorities on a timely basis
Ability to communicate effectively with employees and customers
Strong time‑management and prioritization skills
Ability to handle multiple projects and stressful situations in a positive manner

Nice To Haves

Organized, proactive problem-solver who can manage multiple tasks and priorities with frequent interruptions
Strong customer service background
Ability to work well under pressure in a dynamic, fast-paced environment
Knowledge of the residential college system
Strong organizational and problem‑solving skills, including the ability to make sound decisions, prioritize tasks, and meet deadlines
Computer proficiency using Microsoft Word and Microsoft Excel
Strong leadership and people‑management skills with a demonstrated commitment to building and maintaining a strong team and customer‑service‑oriented organization
Ability to conduct/lead meetings and train personnel
Strong interpersonal skills (e.g., able to work well with others; exercises professional demeanor; tactful and courteous)

Responsibilities

Supervises dining staff that may include cooks, dishwashers, cashiers, and temporary employees
Monitors work and behavior, and may give direction to custodial, maintenance, and food service staff
Serves as a liaison to their direct supervisors
Enforces safety rules and regulations; investigates accidents and incidents and completes accident/incident reports
Prepares yearly staff performance appraisals
Participates in strategic planning and provides direction toward department and university goals
Under the general direction of the Executive Director for HR Operations, establishes priorities and identifies and resolves administrative problems
Researches and/or writes background information for meetings
Oversees the coordination of complex events and programs
Composes documents for presentations, communications, and reports; performs substantial research, editing, and fact-checking
Creates complex reports and spreadsheets
Oversees and processes a variety of complex financial transactions; produces, monitors, and reconciles budget statements; researches, identifies, and resolves discrepancies
May assist with capital or special equipment requests and/or vendor selection
Coordinates complex office moves
Plans and coordinates routine remodeling and renovations
Analyzes and reviews material and extracts pertinent information for briefing purposes
Performs human resources transactional support; coordinates or manages the visa process
Guides and trains student workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, and reviewing work for quality and timeliness
Performs other duties as assigned
Vendor/service partner performance tracking
Financial support of the operation, including cost tracking and invoice reconciliation
Sustainability coordination, including waste tracking, composting, and local sourcing
Recurring FOH quality-assurance reviews and periodic allergen/dietary labeling audits
Regular operational change summaries to college leadership
FOH smallware/disposables inventory assessments and replenishment