Residential Design Leader
Bliffert Lumber•Oak Creek, WI
•Onsite
About The Position
As the Residential Home Design Leader, you’ll oversee the full design process while leading a team and ensuring an exceptional customer experience from start to finish. This is a hands-on leadership role with real impact on projects and customers within a stable, growing company that offers long-term career growth and a people-first culture with a collaborative team environment. You will be the key connection between homeowners, builders, and sales, with the opportunity to shape processes and improve the customer experience.
Requirements
- 5+ years of experience in residential home design
- Proficiency in CAD, SoftPlan, Chief Architect, or Revit
- Strong understanding of residential construction methods and building codes (Wisconsin UDC)
- Proven leadership and team management experience
- Strong organizational and project management skills
- Excellent communication and customer relationship skills
- Ability to manage multiple projects in a fast-paced environment
- Proven experience with a comprehensive portfolio of residential home designs from concept through final construction
Responsibilities
- Supervise and coordinate the daily activities of the design team
- Recruit, hire, and coach new design team members
- Conduct performance reviews and counsel designers to support professional growth and accountability
- Serve as the first point of contact for all residential home design inquiries
- Conduct consultations to qualify clients and establish budgets
- Lead client meetings (virtual or in-person) to gather design goals and fill in any planning gaps
- Promote internal material sales (lumber, windows, trusses, etc.) and track full-package eligibility for design fee refunds
- Maintain and manage the active design project log and assign projects to team designers
- Evaluate customer satisfaction and adjust team workflows as needed
- Maintain accountability for the accuracy and completeness of customer intake forms and credit application processes.
- Ensure final plans, print deliverables, and digital files meet established quality, technical, and customer requirements.
- Provide oversight of workflow execution and coordinate resolution of process or delivery issues to ensure timely completion.
- Track designer hours for billing and send invoices for site visits and extra revisions
Benefits
- People First culture
- Collaborative team environment
- Stable, growing company
- Long-term career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
