Residential Counselor - Interim Housing
About The Position
Under the supervision of the Program Manager, the Residential Counselor ensures the safety of the youth, keeps them engaged in necessary tasks and shelter guidelines, and maintains clear documentation and communication with the support team. Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!
Requirements
- High School or GED is desired
- One to two years related experience and/or training or equivalent.
- Experience working with culturally diverse youth required.
- Computer skills such as word processing, spreadsheets, email management, internet navigation, and operating system navigation required.
- Excellent communication skills required.
- Navigate agency databases such as AWARDS and Gmail.
Nice To Haves
- Personal or lived experience with housing instability, social services, systemic challenges, or the criminal/legal system is valued.
- Bi-lingual English/Spanish speaker highly desired.
Responsibilities
- Is expected to remain on site for the assigned shift to provide supervision and care for young adults and their families.
- Serves as an appropriate role model for young adults and their families.
- Ability to balance excellent client care while meeting deadlines and ensuring positive outcomes.
- Basic knowledge of crisis intervention and de-escalation strategies.
- Complete and submit shift reports daily.
- Complete documentation in HMIS/AWARDS and thorough shift summaries regarding client issues/progress.
- Ensure safety of young adults in the program.
- Must be able to communicate effectively, get along with co-workers, clients and management.
- Maintain professionalism under pressure.
- Support program structure, communicate with clients if structure is not being followed, follow-up consistently and as appropriate.
- Attend agency meetings and trainings
- Maintains statistics and records as required – data entry of program and/or incident reports.
- Participate in agency safety initiatives and ensure that BWC site is neat and tidy and report all maintenance or safety issues to manager or Facilities Manager immediately.
- Participate in agency Program Quality Improvement activities and initiatives.
- Attend and complete training as required.
- Additional duties as assigned.
Benefits
- 4 Weeks Accrued PTO
- 14 Paid Holidays Per Year
- Paid Health, Dental, Vision & Voluntary Life Insurance Plans
- Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
- 401 (K) Retirement Plan
- 24/7 Employee Assistance Program
- Upward Career Mobility
- Discounts and Savings through Tickets At Work and Life Mart
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
