Residential Coordinator (RC.26.02)

Excel Society•Edmonton, AB

7h•Onsite

About The Position

Excel Society is excited to announce an amazing opportunity for a Residential Coordinator to join a dynamic team. This role involves ensuring clients have Wellness Support Plans or Individual Support Plans (ISP), respecting client rights, providing emotional support, and managing various administrative and operational tasks within community residences and programs. The position requires strong leadership, communication, and organizational skills, with a focus on client advocacy and team collaboration.

Requirements

Applicable degree or diploma in the field of Human Services
Proficient in Microsoft Office
Excellent verbal, written, and interpersonal communication skills
Efficient time, stress, and behaviour management skills
Ability to work independently and in a team environment
Certification in First Aid & CPR
Satisfactory criminal record check and child intervention check
Must have vehicle with insurance coverage as per policy

Nice To Haves

Minimum of 3 years supervisory experience
Considerable knowledge and understanding of persons with disabilities, mental health issues, brain injury, and dual diagnosis

Responsibilities

Ensuring that all Direct Care Workers facilitate a Wellness Support Plan or Individual Support Plan Process (ISP) for each client.
Respecting client’s rights to confidentiality, privacy, independence, well-being, and choice.
Providing emotional support to both clients and staff and using effective problem solving and de-escalation techniques.
Keeping Program Manager up to date on all issues with clients and staff.
Responding appropriately to emergency situations providing support to both clients and staff.
Facilitating service delivery through leadership, guidance, clarifying expectations, and client advocacy.
Ensuring all appropriate documentation is completed and submitted by the employees within due dates.
Attending client care planning meetings or ISP case conferences as required.
Coordinating the renewal of educational and vocational contracts/agreements where applicable.
Planning, organizing, and completing all clients funding renewal budgets accurately and on time.
Recording and monitoring each work site’s operating budget expenditure to ensure costs are kept within the annual budget for any budget responsibilities as assigned by the Program Manager or Director.
Ordering/purchasing and monitoring of all service delivery materials, equipment, and supplies.
Assisting the Program Manager in implementing health and safety processes for each community residence and/or program.
Implementing and maintaining communication sharing process for all team members.
Providing direct client support to clients as required.
Ensuring that the community residence and/or program work sites are clean, comfortable, and professional.
Facilitating regular monthly Client meetings, staff “team” meetings and attending Leadership meetings.
Participating on at least one Excel Society and/or Community Services committee.
Participating in the development of Service Delivery goals, strategies, and reports.
Completing all required employee quarterly goal setting meetings.
Acting as a resource person and positive role model for all staff and clients.
Participating in the on-call rotation and understanding the roles, responsibilities, and expectations of the on-call system.
Developing and overseeing work site specific roles and responsibility expectations of the Emergency Response Safe Tracks, Active Care, and Catalyst systems.
Updating guardians/families, case managers, funders, and community partners on client concerns as needed.
Participate in the recruitment process.
Develop and implement behavior support plans and ensure employees do the same.
Provide on the spot feedback, coaching, and be involved in the discipline process.
Prepare and chair monthly staff meetings as well as participate in agency meetings such as the joint leadership meetings.
Provide onsite training when required.
Ensuring time sheets are completed and submitted on time.
Participate in abuse reviews.
Coordinate and arrange for new intake.
Participate in Quality Assurance Reviews.
Liaison with guardians, other service providers, medical professionals, etc.