Residential Construction Warranty Manager

HireVenture•Doral, FL

2d•$85,000 - $100,000

About The Position

Our client is seeking an experienced Residential Construction Warranty Manager to oversee all post-construction warranty operations for newly completed residential projects. This individual will serve as the primary point of contact between homeowners, property management teams, subcontractors, and construction personnel to ensure warranty-related issues are addressed promptly, professionally, and in accordance with company standards. The ideal candidate will be responsible for managing warranty claims from initial intake through final resolution, coordinating repair efforts, tracking recurring issues, and ensuring a high level of customer satisfaction while protecting the builder's reputation for quality and service.

Requirements

5+ years of residential construction experience.
Experience in warranty, customer service, quality assurance, or field supervision.
Strong understanding of residential building systems and construction methods.
Knowledge of residential building codes and warranty standards.
Strong communication and conflict-resolution skills.
Ability to read plans and specifications.
Scheduling and project coordination skills.
Strong organizational and documentation abilities.

Responsibilities

Manage all warranty requests and service tickets.
Review warranty claims to determine coverage and responsibility.
Track warranty issues from initiation through completion.
Maintain accurate records of claims, repairs, costs, and resolutions.
Ensure compliance with builder warranty standards and applicable regulations.
Act as the primary point of contact for all properties and the designated property manager regarding warranty concerns.
Conduct orientation and warranty education meetings.
Respond promptly to customer inquiries and complaints.
Maintain high levels of customer satisfaction throughout the warranty process.
Manage difficult situations professionally and diplomatically.
Perform all required inspections to evaluate reported deficiencies.
Coordinate with all required subcontractors to evaluate the warranty request and determine the required approach to address the warranty request.
Determine whether issues are warranty-related, maintenance-related, or owner-caused.
Document findings with photographs and written reports.
Conduct scheduled warranty inspections as required.
Schedule and coordinate warranty repairs with trade partners.
Monitor subcontractor performance and responsiveness.
Verify repairs are completed correctly and on time.
Negotiate responsibility for repair costs when appropriate.
Maintain relationships with vendors and subcontractors.
Identify recurring construction defects and trends.
Provide feedback to construction and operations teams to improve quality.
Recommend process improvements to reduce warranty claims.
Assist with dispute resolution and claim prevention.
Prepare warranty status reports for management.
Track key performance indicators (KPIs), including: Open warranty claims, Average response time, Average resolution time, Customer satisfaction scores.
Coordinate with the warranty team to properly maintain warranty databases.