Residential Collection Representative

Irving Oil • Saint John, NB

13d • CA$48,780 - CA$60,975 • Onsite

About The Position

As a Residential Collection Representative, you will identify and manage credit risk for residential accounts within a specific portfolio, balancing inbound and outbound customer contact to establish repayment plans and process payments. Your goal will be to support credit approvals, prepare accounts for third-party collections, and send timely notifications to customers. Your success will be measured by your ability to effectively manage account risk, maintain positive customer relationships, and ensure timely and accurate credit operations.

Requirements

• Ability to work in a fast-paced environment with strong attention to detail
• Excellent customer service skills and financial risk management skills
• Strong analytical thinking skills with continuous improvement mindset
• Excellent time management skills with the ability to work towards fixed deadlines
• Very good communication skills both oral and written
• Effective collaborator and a team player with an ability to handle objections and adversity
• Strong proficiency in MS Word and Excel, including advanced functions and data handling

Nice To Haves

• Post-secondary education in Business Administration, Accounting, or Finance, with experience in collections and sales considered an asset
• Professional credit designation such as CCP (Certified Credit Professional) is an asset

Responsibilities

• Manage customer repayment plans and accept/process payments
• Contact customers via telephone, email, fax
• Account Maintenance (as required)
• Prepare accounts for placement with 3rd party collections – legal or agency
• Identify and manage risk within collection portfolio
• Prioritize calls based on objective criteria
• Willingness to participate in projects and other team initiatives as required

Benefits

• Fitness facility
• Onsite nurse
• Café
• Annual bonus plan
• Pension plan
• Parking allowance
• Flexible Benefits Plan
• Paid Vacation
• Option to purchase additional vacation
• Annual wellness allowance
• Paid personal care days
• 24/7 Employee & Family Assistance Program
• Paid volunteer day
• Company volunteer opportunities
• Donation matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree