Residential Coach

Thompson Child & Family Focus•Matthews, NC

5h•Onsite

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in clients (ages 0-18) and their families, both virtually and in person. Their values are Excellence, Innovation, Commitment, Caring, and Integrity. As a Residential Coach, you will monitor and support residential care staff, facilitate programmatic activities with clients, conduct staff training, maintain communication with leadership, conduct team meetings, ensure high-quality documentation, foster teamwork, demonstrate ethics and emotional intelligence, become a certified trainer in trauma-informed practice models, apply trauma-informed practices, assist with scheduling and shift coverage, ensure adherence to program schedules, manage environmental safety, provide continuous training and coaching to staff, comply with CQI processes, serve as a role model, communicate effectively with internal and external partners, assist in planning events, and be available for on-call responsibilities.

Requirements

Must have valid Driver’s License.
Meet any credentialing, licensing and privileging standards as it pertains to the program(s).
Minimum one year’s of experience working with children and youth.
Bachelor’s degree required in health and human services or social work.
Exposure to leadership/management experiences either through short term project management, implementation of a new initiative, coordination, training or actual leadership positions.
Displays the capacity/coachability for future growth and development as a leader.
Demonstrate excellent written, oral communication, organization and time management skills and leadership qualities.
Must pass a Therapeutic Crisis Intervention (TCI) training and demonstrate proper physical Therapeutic techniques and holds.

Nice To Haves

Bachelor’s degree in social work is preferred.
Verified to meet AP credentialing status, QP status preferred.

Responsibilities

Monitor and support residential care staff in completing training and implementing best practices.
Facilitate, direct, and support programmatic activities with clients, alongside residential care staff.
Conduct effective orientation and continuous training for both new and experienced staff.
Maintain open communication channels and keep leadership informed about client and staff support needs.
Conduct regular team meetings to monitor staff performance and client progress, and crisis intervention.
Ensure high-quality documentation by residential care staff and promote accountability.
Foster an open and trusting environment that values teamwork and collaboration.
Demonstrate exceptional ethics, integrity, and emotional intelligence in interactions with clients, peers, and leadership.
Complete training and become a certified trainer in Thompson's trauma-informed practice models.
Apply trauma-informed practices and principles when interacting with clients, peers, and leadership.
Assist with scheduling, shift coverage, and overtime management to consistently meet staffing needs.
Ensure adherence to the program schedule to maintain engagement among youth and staff.
Proactively manage the safety of the environment by strictly following health and safety policies and procedures.
Continuously provide training, guidance, coaching, and modeling to all staff in the milieu.
Comply with the agency's Continuous Quality Improvement (CQI) process to meet program data and outcome goals.
Serve as a role model for professionalism, positivity, and teamwork across the organization.
Able to properly & effectively communicate with internal and external clients and partners on all levels of the organization.
Assist in planning annual events, projects, and activities to fulfill departmental needs.
Be available for on-call responsibilities and step in for coverage when required

Benefits

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options.
401K Match.
Education Reimbursement.
Referral Bonus.
Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure.
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service.
Paid time off for volunteering in the community.
Free EAP services.
Mileage Reimbursement.
iPhone and Laptop provided for eligible roles.
Multiple opportunities for growth.