Residential Case Manager

HOUSTON AREA WOMENS CENTER • Houston, TX

3d • Onsite

About The Position

As the Residential Case Manager you will provide empowering and supportive services to victims of domestic and sexual violence while assessing them in day-to-day efforts to stay safe. The Residential Case Manager will be responsible for providing crisis intervention and case management to women who have been victims of domestic and/or sexual violence. The successful candidate will have excellent communication skills and be empathetic and supportive of clients and their families.

Requirements

• Bachelor’s degree in Psychology, Counseling, Social Work, Sociology, Criminal Justice, Public Health, or other social science.
• A minimum of one year experience working within a housing program, or working with survivors of domestic and sexual violence, or similar in a social service setting working with vulnerable populations with clients from a diverse background.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and Teams).
• Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation, if applicable.
• Excellent attention to details.
• Demonstration of professional objectivity and appreciation for confidential information.
• Ability to follow instructions and to adhere to policies and procedures.
• Ability to prioritize tasks to meet individual and team deadlines.
• Has a growth mindset and is a good team player.
• Strong communication skills, both verbally and in writing.

Nice To Haves

• Experience within a residential setting strongly preferred.
• Experience with crisis management strongly preferred.

Responsibilities

• Empower, support, and monitor performance of domestic and sexual violence clients assigned, in accordance with agency, funder, and state/federal guidelines.
• Maintain accurate and detailed client documentation in compliance with agency, funder, and state/federal guidelines.
• Work cooperatively with residential staff to create a positive, and safe environment for both employees and clients.
• Create and maintain an environment of diversity, equity, and inclusion.
• Provide support services and meet regularly with clients to assess needs, goals, and identify barriers that may prevent residents from transitioning from the shelter.
• Manage an average caseload of 19-24 families.
• Provide referral information, and identify legal rights for clients as part of case management.
• Attend weekly Case Team Meetings for feedback, information and recommendations.
• Report abuse /neglect to either Child Protective or Adult Protective Services.
• Other duties may be assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including: Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level