Residential Care Supervisor

The Salvation Army USA Central Territory•Olivette, MO

2d•Onsite

About The Position

The Salvation Army Midland Division Family Haven Shelter located in St. Louis, Missouri, is looking for a Residential Care Supervisor. The individual in this position will ensure a safe and welcoming environment for residents of the Family Haven Emergency Shelter. Provides direct supervision of 24-hour Residential Aides and PRN staff on all shifts. Performs the duties of Residential Aide’s to cover RA’s vacancies. This position is expected to work rotating shifts, at least monthly, to adequately supervise all RA staff.

Requirements

Bachelor’s degree in human service/social service field or related area plus 3 years of work-related experience is required.
A combination of education and experience will be considered.
Requires some computer word processing, spreadsheet and email experience.
Excellent interpersonal and communication skills; understanding of those experiencing homelessness and poverty.
Must be a team player, a self-starter, able to handle several projects at the same time and perform well with minimum supervision.
Must demonstrate ability to think independently and exercise sound judgment.

Nice To Haves

Supervisory and homeless services experience strongly preferred.
Must be available to fill any vacant shifts to ensure proper coverage of facility.

Responsibilities

Provide direct supervision of Residential Aides on all shifts
Recruit and supervise all PRN staff
Provide initial and ongoing training and development of RA/PRN staff
Schedule 24-hour Residential Aide staffing and substitute for any absences when unable to arrange peer or PRN coverage
Conduct regular staff meetings at least once per month
Complete employee consultations and Annual Employee Evaluations
Ensure positive relationships between residents and RA staff and the ongoing provision of quality customer service
Ensure welcoming and therapeutic environment for residents
Oversee resident room assignments and ensure room turnover when vacancies occur
Conduct room checks with RA staff
Maintain regular contact with the residents for continued assessment of needs
Ensure that house rules are being followed by residents and supported by RA staff
Provide Interventions for troubling residential behavior and incident reports as needed
Maintain resident rosters and daily bed count and distribute to appropriate internal and external sources
Ensure all relevant data is entered into client databases, including HMIS and SIMS
Compile and maintain statistics for completing monthly Child and Adult Care Feeding Program report
Revise and update forms used by RA staff as needed
Plan, schedule and record monthly fire drills.
Attend weekly Case Managers meeting and actively participates in the meeting by providing residential insights
Co-facilitate monthly residents meeting with Program Director as well as some evening groups with residents.
Conduct tours of facility as needed
Maintain confidentiality and comply with Safe from Harm guidelines.
Maintain positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors.