Residential Broadband Technician

Cox Enterprises•Scottsdale, AZ

3d•Onsite

About The Position

Communication needs connection, and vice versa. At Cox Communications, we’re hiring a Residential Broadband Technician to focus on both. You’ll be more than just a technician – you’ll be a gateway to the world, connecting residential customers to services everywhere. Want to provide a world-class customer experience, make valuable connections and grow your career? Read on!

Requirements

Minimum High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
18 years of age
Valid state driver’s license and a good driving record
Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Travel as business needs dictate

Nice To Haves

5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
Spanish proficiency desirable in some locations

Responsibilities

Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
Communicating with the CommCenter for onsite support and/andor routing assistance.
Interacting with customers and educating them regarding services and products.
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
Ensuring that the quality of services meets or exceeds industry and company performance standards.
Participating in team meetings as scheduled and attending job-related training.
Working with alarms, low voltage electricity and color-coded wires.
Maintaining accurate and high-quality recordkeeping of transactions.

Benefits

Accommodating work schedules
Flexible time-off policies
Bonus & incentive plans
401(k) with company match
Life insurance
Disability insurance
Healthcare benefits with various deductible options
Pharmacy benefits
Flexible Spending Account & Health Savings Account options
Counseling for mental wellness
Inclusive parental leave policies
Comprehensive fertility coverage
Adoption assistance
Paid hours for volunteering
Discounts on computers, entertainment, travel and more
Continuing education
Professional development
Pet insurance
Sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Medical insurance
Dental insurance
Vision insurance
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)