Residential Aide

Help USA • The Bronx, NY

4d • Onsite

About The Position

As a Residential Aide at HELP Webster, a shelter for single adult women in the Bronx, New York, you will play a crucial role in ensuring the safety of clients, the security of the facility, and the smooth operation of the shelter during your shift. You will work directly with clients, assisting them with attending required meetings, providing escorts when needed, and collaborating with the Social Services team to ensure consistent communication and support throughout a client's stay.

Requirements

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• NYC Food Handler’s Certification (If you don’t have this, we’ll give you 30 days to take the free online course, and we’ll pay the exam fee).
• Work experience in a residential facility.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.

Nice To Haves

• Bilingual fluency is strongly preferred.

Responsibilities

• Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations; copying and filing IDs; and assigning rooms.
• Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.
• Ensuring that clients receive any notices of meetings and appointments from the Social Services team on a timely basis, and escorting clients to meetings and appointments when necessary.
• Distributing meals received from our food service vendors to clients.
• Managing processes for inventorying and securing possessions of clients who don’t return to the site for various reasons.
• Using the DHS CARES system to track vacancies, code clients in and out, print rosters, etc.
• Documenting any incidents that occur during your shift.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED