Residential Aide Team Leader

FORTUNE SOCIETY INC•New York, NY

1d•$25 - $25•Onsite

About The Position

The Fortune Society, Inc. (Fortune) has been working for over 57 years to advance our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thereby strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. Fortune has grown steadily over the years into an agency with a budget of just under $90 million and just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens. The primary responsibility of the Residential Aide Team Leader is to ensure that the assigned shift completes the designated shift responsibilities daily. The Team Leader will provide support to the Director of Residential Aide, Residential Aide, and Social Service staff. The Team Leader will always lead by example by being on time, in uniform, and prepared to work daily.

Requirements

High school diploma or GED/HSE preferred or related experience.
Experience working in a housing setting and/or providing security services.
Leadership, Teamwork, Conflict Resolution, Organizational skills, Crisis Intervention experience.
Certified in CPR and First Aid is a plus.
FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification is a plus.
Will be required to obtain CPR and First Aid Certification after employment.
Comfortable with computer-based data entry and using Microsoft Office.
Good written and verbal communication skills are important.
Excellent judgment and conflict resolution skills.
We seek talented, dedicated individuals from all levels of society who possess a strong commitment to this mission.
Relevant personal experience is a plus.
Can physically monitor hallways of several-floor buildings.

Nice To Haves

Certified in CPR and First Aid is a plus.
FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification is a plus.
Relevant personal experience is a plus.

Responsibilities

Provides support and oversight to a team of Residential Aides on their shift, providing training and guidance to ensure they can perform their roles effectively and safely.
Monitor staff performance during assigned shifts, provide real-time coaching, ensure shift posts are covered, and communicate staffing or performance concerns to the Residential Aide supervisor in a timely manner.
Assign daily duties, monitor completion of shift tasks, and ensure Residential Aides understand expectations related to post coverage, resident engagement, documentation, and site procedures.
Assist with identifying staffing needs, communicating schedule changes, and supporting continuity of operations across shifts.
Assist residents with daily support, lockouts, and basic supplies they may be eligible for.
Promote a respectful, supportive, and trauma-informed environment by responding to resident needs professionally and referring concerns to the appropriate program or social service staff when needed.
Maintain professional boundaries while assisting residents with routine questions, service referrals, crises, and communication with program staff as appropriate.
The Team Leader is required to actively assist with securing shift coverage for staff call-outs, vacations, scheduled absences, emergencies, and other staffing gaps. If the Team Leader is unable to secure appropriate coverage, they must immediately notify the appropriate supervisor and may be required to provide direct coverage to ensure the site remains adequately staffed, safe, and operational.
Oversee the facility's physical environment, conduct walk-throughs, and ensure staff, residents, and guests follow safety protocols.
Ensure all incident, emergency, and safety procedures are followed, including timely notification to supervisors and appropriate documentation when unusual incidents, safety concerns, or maintenance issues occur.
Support emergency preparedness by ensuring staff are aware of site protocols, fire safety procedures, visitor expectations, and appropriate response steps during incidents or emergencies.
Act as a point person to de-escalate tense situations, resolve client issues as they arise, and serve as a liaison with program staff.
Provide immediate support during resident concerns, staff questions, and shift-related challenges, escalating matters appropriately while maintaining confidentiality and professionalism.
Respond to urgent matters during the assigned shift, make appropriate judgment calls within the scope of the role, and ensure supervisors are informed of significant concerns or decisions.
Create and submit staff schedules, shift reports, and other necessary documentation, and ensure accurate records of resident activities.
Review shift logs, attendance, incident reports, and daily communication entries for accuracy and completeness, and ensure important information is shared with incoming staff and supervisors.
Communicate shift updates, staffing concerns, resident-related issues, and follow-up needs clearly to supervisors, incoming staff, and relevant program staff to support continuity of care and operations.
Ensure residents comply with all programmatic policies and housing rules.
Reinforce program expectations consistently and professionally, model appropriate workplace conduct, and support Residential Aides in applying policies fairly and respectfully.
Ensure staff follow agency policies, confidentiality expectations, attendance procedures, uniform requirements, and professional conduct standards during assigned shifts.
Other duties as assigned.