Residential Aide Supervisor - City View, Long Island City

Housing Works • Long Island City, NY

15h • Onsite

About The Position

The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of the program’s clients and staff during their shift and supervises a staff of five (5) Residential Aides so they can achieve the same goal. The RAS provides crisis intervention as needed to maintain residential safety and security. The RAS encourages our clients to adhere to the Housing Works Code of Conduct so that they can participate in the program in a healthy and safe manner. This role requires flex hours.

Requirements

• High School Diploma or GED required.
• At least three years of work experience as a Residential Aide and/or in a client-facing role at a social services organization.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Ability to work with the homeless migrant/Single adult population.
• Dependable and flexible, with exemplary time management skills.
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written including the ability to communicate with all levels of management.
• Ability to prioritize and multi-task.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed with the ability to assert oneself.
• Ability to work with colleagues to solve problems.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Supervises five (5) Residential Aides and ensures there is adequate coverage during the shifts the RAS works.
• Build rapport with program clients and engage with them professionally and respectfully.
• When necessary, de-escalate tense, even hostile, client situations.
• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Train staff in all programmatic policies and procedures.
• Provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Benefits

• Three comprehensive healthcare plans to choose from.
• Housing Works covers most of the healthcare plan cost.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED