Residential Advisor

The Salvation Army Eastern Territory • Philadelphia, PA

23h

About The Position

The Residential Advisor (RA) works at The Salvation Army’s Eliza Shirley House Resolution Center, an emergency housing program serving people experiencing homelessness, including individuals, couples, and families with children. The program provides safe, welcoming, compassionate, and non-judgmental services to help residents address immediate barriers to self-sufficiency, access longer-term housing support, and resolve housing crises.

The RA is responsible for residents’ safety and welfare by administering house rules concerning conduct, fire safety, room conditions, and curfew. The role includes conducting house and room checks; answering the telephone; greeting visitors; checking residents in and out; preparing house reports; maintaining sign-in logs; calling residents to meals and monitoring mealtimes; responding to emergencies and ensuring safe, efficient evacuation when needed; and responding to residents’ needs and requests. The RA performs shift-specific activities, documents and communicates issues and concerns to the House Manager, communicates with other house management shifts, and undertakes other duties reasonably expected within the scope of the position.

Requirements

• High school diploma or GED.
• Ability to read, write, and speak well in English.
• Computer skills in Microsoft Word and Excel, and proficiency in using the internet.
• As a mandated reporter, provide proof of completed training on recognizing and reporting child abuse that meets PA Act 153 of 2014 standards; recurrent training is required every five years thereafter.
• Meet PA Act 153 child protection clearance requirements, including PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record Check.
• Appreciation for and support of The Salvation Army’s mission.

Responsibilities

• Administer house rules related to resident conduct, fire safety, room conditions, and curfew restrictions.
• Conduct house and room checks.
• Answer the telephone and greet visitors.
• Check in new residents and check out departing residents.
• Prepare a house report and manage sign-in logs.
• Call residents to meals and monitor mealtimes.
• Respond to emergencies and ensure residents are evacuated safely and efficiently when necessary.
• Respond to residents’ needs and requests.
• Carry out shift-specific activities.
• Clearly document and communicate issues and concerns to the House Manager.
• Communicate effectively with other house management shifts.
• Perform other duties as assigned and reasonably expected within the scope of the position.

Benefits

• Paid holidays, vacation time, and sick time.
• Employer-funded pension plan, with company contributions beginning after one year of employment.
• Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED