Residential Admin Support

Shore United Bank•Annapolis, MD

2d•$26 - $36•Onsite

About The Position

Shore United Bank is seeking a full-time Residential Admin Support to join our team. The Residential Admin Support role provides comprehensive administrative, operational, and technical assistance to the Residential Mortgage team, with a primary emphasis on maintaining and supporting the Loan Origination System (LOS) and its associated workflows. This position plays a key role in ensuring data integrity, optimizing process efficiency, facilitating timely communication, and delivering high‑quality internal support to mortgage staff and customers.

Requirements

High School Diploma or equivalent; Associate degree preferred.
1–2 years of administrative, operational, or clerical experience.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Ability to learn new systems and technologies quickly.

Responsibilities

Assists the LOS Applications Administrator with daily system-related tasks including data entry, loan file updates, and review of system queues.
Monitors online loan application intake and ensure accurate routing to the appropriate Loan Officers.
Performs initial review of loan application data for completeness and accuracy.
Assists with updating resource pages, shared folders, and links for end users.
Prepares, uploads, and maintains standardized forms, documents, and disclosures as directed.
Runs routine system reports and distribute them to appropriate business units.
Assists with basic password resets, user inquiries, and documenting support requests.
Helps maintain documentation of procedures, workflows, and administrative processes
Assists in logging, tracking, and monitoring service tickets submitted to LOS and document vendor partners.
Follows up on vendor communications and document findings or resolutions for the LOS Administrator.
Reviews loan structure and data fields for accuracy; escalate discrepancies to LOS Administrator or appropriate staff.
Supports the audit process by gathering information or documents as needed.
Provides general administrative support to the mortgage operations team, including scheduling, file maintenance, and document organization.
Assists with the preparation of training materials or checklists under the guidance of the LOS Administrator.
Maintains inventory of forms, documentation libraries, and digital resource materials.
Completes all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines.
Follows all policies, procedures, and practices that support strong risk management and regulatory adherence.

Benefits

Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
Paid parental leave
401k savings plan with up to a 4% company match
Employee Stock Purchase Plan
Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
Opportunity for growth and advancement
Paid training program and continuous training sessions throughout the year on various topics
Generous paid time off and paid sick time
Community involvement opportunities