Residential Account Manager

SERVPRO Team Wall - 9695 • Sparks Glencoe, MD

8d • Hybrid

About The Position

SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Requirements

• Strong communication, presentation, and organizational skills
• Ability to balance customer needs with internal processes
• Solution-driven mindset with patience, urgency, and professionalism

Nice To Haves

• Knowledge of restoration, insurance, or construction industries a plus

Responsibilities

• Convert residential leads into signed contracts
• Serve as the main point of contact for customers, adjusters, and internal teams
• Deliver and explain estimates, follow up with customers, and close sales
• Provide regular project updates and ensure top-tier customer experience
• Support invoicing, collections, and documentation as needed
• Collaborate daily with Operations, Estimating, and Intake teams
• Attend daily/weekly team meetings and occasional travel

Benefits

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed