Resident Support (Days 8 am-4 pm)

Friends of Switchpoint Inc•Saint George, UT

1d•Onsite

About The Position

Friends of Switchpoint is a non-profit organization dedicated to serving individuals, families, and veterans experiencing poverty and homelessness in Utah since 2014. Our mission is to empower those in need by addressing the root causes of poverty, providing comprehensive plans, and supporting their journey to self-sufficiency. We envision a future where every individual recognizes their worth and value, with restored self-esteem, hope, and abilities, thriving in affordable housing. Our culture is built on values of Kindness, Connection, Kinship, Self-Worth, and Self-Reliance, guided by principles of the Golden Rule, Positive Influence, Leadership, Authenticity, and Transparency. Our motto, "It Takes All of Us to end homelessness," reflects our collaborative approach. The Switchpoint Resident Support Staff will be a reliable and energetic individual passionate about serving those experiencing homelessness. This role involves day-to-day client management, including conducting interviews and assessments, completing new client admissions, documenting interactions, supervising chore schedules and room checks, overseeing medication distribution, performing telephone screenings, greeting and supervising volunteers, overseeing meal preparation and clean-up, providing crisis intervention and safety planning, maintaining professional boundaries, reinforcing community living guidelines, distributing personal care items, performing program exit procedures, ensuring the safety and security of the program and residents, maintaining confidentiality, performing light housekeeping and maintenance, documenting calls and activities, reviewing communication logs, and reporting suspected neglect/abuse.

Requirements

Reliable and energetic individual with a passion for serving individuals, families and veterans who are experiencing homelessness.
Conduct interview assessments for clients seeking services and complete new client admissions according to policy.
Document notable client interactions with staff volunteers and other clients.
Supervision of the chore schedule and room checks.
Oversee prescription and over-the-counter medications to clients according to policy.
Telephone screenings.
Greeting and supervision of volunteers.
Supervise meal preparation and clean-up.
Provide crisis intervention, safety planning and rescue information to clients and callers.
Maintain appropriate professional boundaries with program residents.
Reinforce community living guidelines with residents.
Distribute personal care items to clients per protocol.
Perform program exit procedures with clients.
Ensure safety and security of the program and residents including perimeter checks.
Maintain program and client confidentiality, including former clients.
Light housekeeping and maintenance duties.
Answer and document all telephone calls and activities per policies.
Review communication log book and calls at the beginning of each shift.
Immediately report suspected neglect/abuse to Executive Director.
Successful completion of a background check in accordance with applicable laws and regulations.

Responsibilities

Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
Provide exceptional customer service to all guests of the facility
Keep a daily log of all occurrences within the facility for each shift
Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) And coordinate with management to facilitate those needs.
Update maintenance log with maintenance requests
Arrange transportation for residents in shuttle vans
Actively listen to the needs of the residents and act to meet those needs appropriately.
Report any resident concerns to case management and management.
Simple cleaning (public bathrooms, sweeping, mopping, etc.)
Assist with convenience store transactions
Monitor cameras and log activity
Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services
Other duties as assigned.