Resident Support (Evenings 4 pm- Midnight)

Friends of Switchpoint Inc•Saint George, UT

1d•Onsite

About The Position

Friends of Switchpoint is a non-profit organization dedicated to serving individuals, families, and veterans experiencing poverty and homelessness in Utah since 2014. Our mission is to empower those in need by addressing the root causes of poverty, providing comprehensive plans, and supporting their journey to self-sufficiency. We envision a future where every individual embodies their worth and value, with restored self-esteem, hope, and abilities, thriving in affordable housing. Our culture is built on values of Kindness, Connection, Kinship, Self-Worth, and Self-Reliance, guided by principles of the Golden Rule, Positive Influence, Leadership, Authenticity, and Transparency. Our motto is 'It Takes All of Us to end homelessness.'

Requirements

Reliable and energetic individual with a passion for serving individuals, families, and veterans who are experiencing homelessness.
Must be able to work evenings from 4 pm to Midnight.
Must be able to pass a background check.

Responsibilities

Conduct interview assessments for clients seeking services and complete new client admissions according to policy.
Document notable client interactions with staff, volunteers, and other clients.
Supervise the chore schedule and conduct room checks.
Oversee prescription and over-the-counter medications to clients according to policy.
Perform telephone screenings.
Greet and supervise volunteers.
Supervise meal preparation and clean-up.
Provide crisis intervention, safety planning, and rescue information to clients and callers.
Maintain appropriate professional boundaries with program residents.
Reinforce community living guidelines with residents.
Distribute personal care items to clients per protocol.
Perform program exit procedures with clients.
Ensure safety and security of the program and residents, including perimeter checks.
Maintain program and client confidentiality, including former clients.
Perform light housekeeping and maintenance duties.
Answer and document all telephone calls and activities per policies.
Review communication log book and calls at the beginning of each shift.
Immediately report suspected neglect/abuse to the Executive Director.
Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures.
Provide exceptional customer service to all guests of the facility.
Keep a daily log of all occurrences within the facility for each shift.
Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) and coordinate with management to facilitate those needs.
Update maintenance log with maintenance requests.
Arrange transportation for residents in shuttle vans.
Actively listen to the needs of the residents and act to meet those needs appropriately.
Report any resident concerns to case management and management.
Perform simple cleaning (public bathrooms, sweeping, mopping, etc.).
Assist with convenience store transactions.
Monitor cameras and log activity.
Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services.
Other duties as assigned.