Resident Support - PT (Fairpark)

Friends of Switchpoint Inc•Salt Lake City, UT

3d•Onsite

About The Position

The Resident Support Staff at Switchpoint plays a vital role in creating a safe, welcoming, and supportive community for individuals 55+ and veterans who have experienced homelessness. As the first point of contact for residents and guests, this position provides crisis intervention, supports daily operations, promotes resident engagement, and helps maintain a secure and positive environment. In this position, you will serve as role models by embodying Switchpoint's mission and values through compassion, professionalism, and integrity. By building positive relationships and maintaining healthy boundaries, they help create an environment where residents can rebuild, grow, and thrive.

Requirements

Previous experience working with individuals experiencing homelessness, mental illness, or substance use disorders is highly preferred.
Knowledge of mental health, trauma, and substance use challenges.
Ability to model professionalism, maintain appropriate boundaries, and exercise sound judgment during crisis situations.
Strong interpersonal, written, and verbal communication skills.
Compassionate, dependable, and able to work effectively in a residential team environment.
Proficiency with Microsoft Excel, Outlook, and Teams for documentation and communication.

Responsibilities

Understand and uphold Switchpoint's mission, values, policies, and procedures.
Provide exceptional customer service to residents, guests, and community partners.
Maintain accurate shift logs and document significant incidents and activities.
Listen to resident concerns and respond appropriately within the scope of the role.
Communicate resident concerns to Case Management and Site Management.
Conduct routine interior and exterior safety and security rounds, documenting and reporting concerns.
Monitor security cameras and maintain activity logs.
Ensure all visitors properly sign in and out and comply with visitor policies and curfew.
Respond to safety and security concerns by contacting non-emergency dispatch or 911 when appropriate.
Assist with convenience store transactions as assigned.
Support daily site operations and perform other duties as assigned.
Other duties as assigned.