Resident Support Graves PT

Friends of Switchpoint Inc•Salt Lake City, UT

11d•Onsite

About The Position

The Switchpoint Resident Support Staff plays a vital role in creating a safe, supportive, and welcoming environment for individuals, families, and veterans experiencing homelessness. In this rewarding role, you'll assist with client intake and support services, provide crisis intervention, coordinate daily resident activities, support volunteers, and help maintain a secure and positive community. If you're compassionate, dependable, and enjoy making a meaningful difference in people's lives, this is an opportunity to help others rebuild, grow, and thrive.

Requirements

Compassionate
Dependable

Responsibilities

Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures.
Provide exceptional customer service to all guests of the facility.
Keep a daily log of all occurrences within the facility for each shift.
Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) And coordinate with management to facilitate those needs.
Update maintenance log with maintenance requests
Arrange transportation for residents.
Actively listen to the needs of the residents and act to meet those needs appropriately.
Report any resident concerns to case management and management.
Simple cleaning (public bathrooms, sweeping, mopping, etc.)
Assist with convenience store transactions.
Monitor cameras and log activity.
Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services.
Other duties as assigned.