Resident Support Worker - Team Lead - Evening

Kelownas Gospel Mission Society•Kelowna, BC

3d•Onsite

About The Position

Kelowna’s Gospel Mission (KGM) is a faith‑based, non‑profit organization walking alongside individuals experiencing homelessness and housing instability. We believe every person is on a journey toward wholeness and deserves to be met with dignity, compassion, and respect. Our work is housing‑oriented and focuses on supporting people as they move toward safe, stable housing and greater wellbeing. We serve people of all backgrounds and identities, offering care that is person‑centred and grounded in the belief that hope and change are possible for everyone. The Resident Support Worker Team Lead will provide supervision, support, coaching, and guidance to the RSW team as well as ensure a safe and secure environment for residents, employees, volunteers and visitors. This position works Sunday through Wednesday from 2 pm to 10:30 pm.

Requirements

Diploma in a related social services field
One (1) year of related experience
Strong physical and mental ability to perform work task and operate job related equipment
Excellent verbal and written communication, organizational skills and the ability to maintain accurate records
Excellent working knowledge of Microsoft Office Suite products
Ability to efficiently multi-task in a fast-paced environment with attention to detail
KGM's Bay Ave shelter (alternate location for this position) operates an Overdose Prevention Site with supervised consumption
This position is dependent on a Criminal Records Check (Vulnerable Sector)

Nice To Haves

Specialized training and certification in mental health, addiction, counselling or trauma is an asset

Responsibilities

Handles the admission, orientation and evaluation of residents’ understanding of rules
Responsible for decision making in the absence of a site manager or supervisor
Assists in training, work direction and providing guidance to the RSW team
Maintains professional and confidential resident records, documents, daily records, and completes occurrence reports
Monitors and ensures the safety and comfort of residents. Facilitates conflict resolution between residents
Gather all equipment necessary and assist with meal services
Liaises with referral sources and other external agencies as needed
Coordinates resident care relating to security issues; may be directly involved in doing bed checks, room/personal searches
Providing a non-judgmental supportive environment to promote growth and empowerment
Performs other related tasks as required