Resident Support Case Manager
About The Position
The Reno Housing Authority (RHA) is seeking a Resident Support Case Manager to work directly with the Authority’s youth, work-able adults, seniors, and individuals with disabilities. This role connects clients to educational, employment, health/wellness, and supportive services aimed at promoting economic self-sufficiency, stability, and independent living. The RHA has a mission to provide fair, sustainable, quality housing and has been a significant provider of affordable housing in Washoe County since 1943. This position is ideal for someone who thrives in a fast-paced environment, enjoys working with diverse clients, and has a strong desire to make a difference in the community.
Requirements
- Bachelor’s degree from an accredited college or university in social work, education, human services, or a related field.
- At least two (2) years’ of progressively responsible experience in workforce development, social services, resident services, youth programming, elderly services, or self-sufficiency program administration.
- A valid Nevada Driver's License at time of appointment with an acceptable driving record throughout employment is required.
- Or an equivalent combination of education, training and experience which provides the knowledge, skills, and abilities necessary to perform the work as determined by Human Resources.
Nice To Haves
- Previous experience working with low-income populations, youth, seniors, or individuals with disabilities is highly desirable.
Responsibilities
- Implement, coordinate, and evaluate Resident Services activities including workforce development, youth engagement, and supportive service programs.
- Participate in conceptual and procedural program design, including development of curricula, workshops, and service delivery models.
- Participate in department orientations and recruitment events to effectively engage and increase resident participation.
- Implement specialized training and skills development programs, including pre-apprenticeships, employment readiness, financial education, and life-skills programming.
- Develop outreach and marketing strategies to increase resident participation.
- Monitor program outcomes and evaluate effectiveness using participant data and identified performance measures.
- Assist with development of volunteer and community engagement initiatives.
- Provide individualized assessment, case management, referral, and follow-up services for the Authority’s residents.
- Assist residents in developing individualized development or service plans that align with employment, education, or independent living goals.
- Conduct one-on-one and group instruction related to job readiness, resume preparation, interviewing skills, job retention, and life skills.
- Connect senior residents and individuals with disabilities to supportive services that support aging in place and independent living.
- Assist residents in building informal support networks with family, peers, and community resources.
Benefits
- 100% employer paid health, dental, & vision insurance for employees
- Excellent vacation & sick leave accrual program
- Thirteen (13) paid Holidays a year
- Performance salary increases plus regular cost of living increases
- 100% employer paid retirement contribution for the Public Employees Retirement System (PERS)
- Flexible Spending Plans
- Paid Parental Leave program
- 457(b) retirement savings program
- Employer paid life and AD&D insurance
- Bilingual services pay
- Hybrid and flexible work schedule options
- Positive, friendly work environment focused on providing a healthy work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
