Resident Specialist – Move-out

Evergreen Residential Holdings, LLC•Charlotte, NC

2d•Onsite

About The Position

This position operates out of our Charlotte, NC office with a 5-day in office schedule. The role is responsible for managing the resident move-out process, including confirming move-out dates and addresses, collaborating with Asset Management, completing move-out statements (SODAs) with charges and descriptions, updating the CRM, coordinating with Accounting, resolving move-out disputes, and managing surety bond claims. The position also requires maintaining up-to-date knowledge of company policies, providing a high degree of customer service, and working collaboratively with team members. Other activities may be assigned by the manager.

Requirements

High School Diploma or GED equivalent required
Ability to manage confidential information in a professional manner
Solid working knowledge of the Microsoft Office suite including Excel, Word and Outlook is required
Impeccable detail orientation, with excellent organization skills
Good time-management, able to consistently meet goals and deadlines without sacrificing quality
Ability to operate effectively in a fast-paced work environment
Proactive, self-directed, and highly motivated

Nice To Haves

One (1) to two (2) years of sales and customer service-related experience preferred
Real Estate license is desirable

Responsibilities

Confirm resident’s move-out date and forwarding address
Collaborate with Asset Management on pending and completed move-outs
Accurately complete SODAs with charges, detailed descriptions, and photos
Complete ledger charges in CRM
Coordinate with Accounting on applicable checks / mailings
Receive and resolve move-out disputes
Responsible for surety bond claims and approvals
Maintains up to date knowledge of Company policies and procedures
Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication
Work collaboratively with team members
Other activities as assigned by the manager