Resident Specialist – Move-out

Evergreen Residential•Charlotte, NC

2d•Onsite

About The Position

This position operates out of our Charlotte, NC office with a 5-day in office schedule. The role involves collaborating with Asset Management on pending and completed move-outs, accurately completing SODAs with charges, detailed descriptions, and photos, and completing ledger charges in CRM. The specialist will also coordinate with Accounting on applicable checks/mailings, receive and resolve move-out disputes, and be responsible for surety bond claims and approvals. Maintaining up-to-date knowledge of Company policies and procedures, and a high degree of customer service and competency in all resident interactions (phone, email, written communication) are key. The role also requires working collaboratively with team members and performing other activities as assigned by the manager.

Requirements

High School Diploma or GED equivalent required
One (1) to two (2) years of sales and customer service-related experience preferred
Ability to manage confidential information in a professional manner
Solid working knowledge of the Microsoft Office suite including Excel, Word and Outlook is required
Impeccable detail orientation, with excellent organization skills
Good time-management, able to consistently meet goals and deadlines without sacrificing quality
Ability to operate effectively in a fast-paced work environment
Proactive, self-directed, and highly motivated

Nice To Haves

Real Estate license is not required, though is desirable

Responsibilities

Confirm resident’s move-out date and forwarding address
Collaborate with Asset Management on pending and completed move-outs
Accurately complete SODAs with charges, detailed descriptions, and photos
Complete ledger charges in CRM
Coordinate with Accounting on applicable checks / mailings
Receive and resolve move-out disputes
Responsible for surety bond claims and approvals
Maintains up to date knowledge of Company policies and procedures
Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication
Work collaboratively with team members
Other activities as assigned by the manager