Resident Services Specialist

PEACE VILLAGE•Palos Park, IL

1d•Onsite

About The Position

The primary objective of the Resident Support Specialist is to respond to emergencies, provide lift assistance for falls, assist C.N.A.’s in AL/Memory Care as needed, respond to all escalated Care Alarms during the shift, complete incident reports, and communicate daily with Wellness Advocate and Wellness Coordinator. Answers incoming calls during shift. Assumes overall responsibility for security and safety of the campus and employees on duty.

Requirements

Critical thinking skills
Experience with lifting techniques using good body mechanics and general medical assessment skills.
Passion for our mission and extraordinary service
Ability to de-escalate agitated or confused residents
Team player, exhibits patience, diplomacy and excellent interpersonal skills.
Computer experience including Microsoft Office Suite
Exhibits professional behavior
Experience in Microsoft Office applications.
Two years or more of successful work experience in this or a related field with applicable management responsibilities.

Nice To Haves

Previous senior living -related experience desired.
C.N.A. certification preferred

Responsibilities

Responds to care alarms in IL and resident emergencies in IL and AL.
Provides lift assistance for resident falls; calls paramedics when indicated.
Assists C.N.A.s in Assisted Living and Memory Care as needed with agitated or restless residents.
Answers all incoming calls during overnight hours, ensures all phone lines are transferred to Resident Support cell phone.
Completes Incident Reports and forwards to necessary personnel.
Responds to building emergencies and makes appropriate calls to maintenance and/or fire department; evacuates residents as necessary.
Supports residents with special needs in IL and AL, i.e. wandering, restless, fearful, etc.
Communicates with Wellness Advocate and Coordinator and/or Circle Nurse with special needs or follow up that is needed with residents.
Assumes overall responsibility for the security and safety of the campus and employees on duty.
Handles all urgent maintenance service requests from residents; notifies Maintenance Department as needed.
Performs light maintenance, i.e. resetting breakers, plumbing problems) as requested.
Provides leadership in emergent situations and support to staff working overnight shift.
Maintains communication log for AL and IL throughout evening.
Performs nightly rounds, checks exterior doors, notes maintenance issues, unlocks and open Village Desk at scheduled time.
Understands all safety and emergency procedures as established by Peace Village.
Reports census, distributes notices to resident mailboxes, assists with clerical projects including data entry in Point Click Care, orders supplies and other special projects.
Ensures outstanding customer service in accordance with the mission of Peace Village.