Resident Services Specialist
About The Position
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience. Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Resident Services Specialist to deliver exceptional service and support to residents and their guests. This role includes greeting residents, facilitating program registrations, handling transactions, assisting with events, and ensuring a high standard of facility cleanliness and safety.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience, ideally in hospitality, fitness, or residential services
- Strong written and verbal communication skills
- Ability to multitask efficiently in a fast-paced environment
- Professional demeanor and appearance
- Creative mindset, especially in marketing and promotions
- Basic computer and office equipment proficiency
- Ability to remain calm and composed under pressure
- Capable of lifting up to 50 lbs and performing physical tasks related to event support
Nice To Haves
- College coursework preferred
Responsibilities
- Greet residents and guests warmly, providing a welcoming and professional front desk experience.
- Enroll residents in recreational programs, classes, and events; make reservations and process payments.
- Maintain accurate records of transactions, complete daily reconciliations, and adhere to financial policies.
- Communicate effectively with residents about programming, services, schedules, and amenities.
- Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
- Assist in the execution of programs and activities, including setup and cleanup for events.
- Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
- Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
- Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
- Keep the front desk and surrounding areas organized and free of clutter.
- Assist with lifting and moving furniture or equipment during setup for events.
- Report incidents or accidents promptly to management.
- Collaborate with team members to plan a diverse and engaging calendar of events and activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
