Resident Services Specialist

Puyallup Tribe of Indians•Tacoma, WA

About The Position

The Puyallup Tribe of Indians (PTOI) Properties Resident Services Specialist is responsible for implementing Admissions and Occupancy policies for Puyallup Tribal Housing Department, and all other applicable Codes, Regulations and Policies, and for providing training and counseling to residents. Inputs data into electronic data systems and prepares reports to management.

Requirements

Bachelor’s degree from a four-year college or university and at least one year progressively responsible experience in office, management or social services work; or Associate’s degree from two-year college or technical school and at least four years experience; or equivalent combination of education and experience. Intermediate computer skills in word process and spreadsheets.
Ability to identify, read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have interpersonal skills and be team oriented.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must have and maintain a valid Washington State driver’s license and proof of insurance. Driver’s License must contain no restrictions that would prevent an employee from driving a GIS vehicle.
Knowledge of standard business practices, office and filing procedures, computer operations and documentation techniques.
Ability to obtain a working knowledge of the HUD Indian Housing Program regulations, Tribal Ordinances and Puyallup Tribal Housing Department Admissions, Occupancy, Collections and Eviction Policies and procedures.
Ability to plan, organize, manage, coordinate and provide services to residents.
Ability to establish and maintain effective working relationships with residents, staff, and other individuals, agencies or groups.
Ability to initiate responsibly and work independently with minimal supervision. Ability to communicate well, both verbally and in writing.
Requires the ability to operate a typewriter, personal computer, multi-line telephone, calculator, facsimile and photocopier.
Requires the ability to read, write, communicate, and interpret information accurately in English.
Requires the ability to concentrate and consistently produce accurate work.
While performing the duties of this job, the employee is regularly required to sit.
The employee is frequently required to use hands to finger, handle, or feel; and talk or hear.
The employee is occasionally required to stand and walk; climb or balance; stoop, kneel, crouch, or crawl; and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.

Responsibilities

Maintains a working knowledge of relevant Tribal Code regulations and guidebooks, Housing Department policies and procedures, leases, homebuyer and HAP agreements and Tribal Ordinances that effect Landlord/Tenant matters.
Assists in development and implementation of new policies and procedures.
Provides an on-site presence in community to enforce community policies, rules and regulations.
Assists in planning, development, and organization of Community Tenant Meetings.
Provide information on all housing programs and services.
Maintains effective working relationships with residents, Housing Department and Tribal staff, following standard business practices.
Provides resources to assist clients in receiving continuing training and education in Native American housing.
Will forward eligible applicants to Intake & Data Entry Specialist
Screens applicants for admission and confirms eligibility at time of selection.
Occasionally conduct intake on new applicants, following policies and procedures.
Performs background checks. Prepares all leases, homebuyer and Housing Assistance Plan (HAP) agreements for signature by the families, landlords, and housing officials as appropriate.
Responsible for Lease Renewals and determining eligibility.
Provides orientation to the family, explaining all provisions in the lease agreements and collection policies, informing them of their rights and responsibilities as participants in the program.
Monitors household compositions and any changes.
Calculates required monthly payments consistent with Housing Department policies.
Collects security deposits and required monthly payments; provides proper documentation of received payments and mails out receipts as necessary. Ensures funds are received by accounting department.
Responsible for working with utility companies to manage accounts and make timely payments.
Conducts move-in and move-out inspections and prepares inspection reports. Prepares all pre-entrance reviews and tenant screening requirements. Conducts routine residential inspections to ensure property is maintained regularly.
Assists in maintaining residential keys. Processes requests to re-issue, including payment from tenant. Ensures tenants return keys during move-out process. Assists tenants when locked out of unit.
Coordinates maintenance work orders for repairs.
Ensure common areas are cleaned and maintained daily.
Enters data in electronic data base system to keep and maintain tenant files.
Makes appropriate entries in all resident records and keeps files in order.
Maintains confidentiality and secures files.
Provides excellent customer service and communication to residents. Manages resident relations by promptly responding to resident complaints with proposed resolutions.
Assists residents with referrals to Tribal departments such as, Wrap Around, CAP, Representative Payee Program, etc.
Assists in informally resolving grievances and informal grievance hearings.
Counsels delinquent families on their financial responsibility, including financial literacy training, and prepares Payback Agreements and/or other Plans of Action with residents to resolve violations of Leases and Homebuyer requirements.
Maintains referral information on credit counseling and social services.
Follows collection and eviction policies, makes personal contact with residents and sends proper written notice of all compliance issues.
Prepares Payback Agreements and/or other Plans of Action with residents to resolve violations of Leases requirements.
Recommends lease termination and evictions after conducting investigations, providing Due Process and proper documentation per adopted policies.
Assembles all necessary documentation of administrative actions, prepares case files to satisfy Court procedural requirements
May represent the department in Tribal Court.
The incumbent is expected to continually follow up on all issues or concerns until they are resolved.
Provides scheduled and special reports, correspondence, and database management.
Works with Tribal Law Enforcement in resolving matters, when appropriate.
Responds to emergencies 24/7, being on-call and performing grounds and checks. Notifies Law Enforcement of emergencies as needed.
Performs other duties as assigned.