Resident Services Specialist

Phipps Neighborhoods•New York, NY

12d•$55,000 - $60,000•Onsite

About The Position

Phipps Houses and Affiliates is seeking a Resident Services Specialist to assist residents with various issues including health, entitlements, arrears, employment, and education. The role involves data entry, client engagement, organizing activities, and maintaining liaison with community organizations. This position is located in Forest Hills, NY.

Requirements

Associates or equivalent college credits in human service, sociology, psychology or related field
One to two years or more experience with client engagement with regards to: case management, salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Bachelor’s degree preferred, equivalent experience of 8 years or more may be utilized to validate the education credits.
A Bilingual candidate is preferred.

Responsibilities

Attend Bi-weekly Case Conference Meetings with supervisor to review case files.
Attend Community Resources Division Meetings, All Staff Meetings, and Case Management, Coaches, & Mentors Committee Meeting.
Assist residents of Phipps Houses with issues related to: health, entitlements, arrears, employment, education, training, and other relevant matters.
Enter data in Salesforce data base system.
Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
Participate in the Neighborhood Impact Alliance Meetings, Community Board and Local Precinct Meetings.
Meet quarterly with Property Management in order to ensure both organizations are working as a team to resolve resident’s concerns.
Share updates related to Agency Resource Manual on a monthly basis.
Conduct surveys of the needs of the families.
Organizes activities and works directly with residents in group or individual settings.
Recruits residents for programs; provides individual or group service to families.
Provides leadership support for residents; guides participants in development, recreation, education, and other activities.
Provides direct services to families through counseling and referrals. Develops Service Plans. Completes case notes for all client interaction.
Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
Performs other related tasks deemed necessary by agency.