Resident Services Secretary-CNA (Full time, day shift)
About The Position
Provides resident care as required and general clerical support and organization to the department, through timely and well organized processes. Coordinate departmental processes including telephone triage, communication, appointment scheduling, transportation, supply ordering, and organizational calendars. Support leadership with interdepartmental communication and timely follow-up on lab and test results; monitor and track physician schedules, consults, and orders. Oversee clerical workflows for resident admissions, discharges, medical records, filing, data entry, and electronic documentation; ensure compliance with Rochester Regional Health and regulatory standards. Serve as receptionist and information resource for the unit, managing phones, messages, mail, copying, faxing, and general communication flow. LTC-Specific Responsibilities: Monitor and respond to resident needs through call light system or direct contact, ensuring timely referral to staff. Complete monthly charting and maintain resident medical records to meet organizational and regulatory requirements. Perform ICD-9 coding, medical transcription, and order tracking using the Vista Care system. Process medical records to and from the Medical Record Department.
Requirements
- High School Diploma or equivalent
- One year of clerical experience, preferably in Health Care.
- Minimum age requirement: 18
- Certified Nursing Assistant
- Vista Care system experience
Responsibilities
- Coordinate departmental processes including telephone triage, communication, appointment scheduling, transportation, supply ordering, and organizational calendars.
- Support leadership with interdepartmental communication and timely follow-up on lab and test results; monitor and track physician schedules, consults, and orders.
- Oversee clerical workflows for resident admissions, discharges, medical records, filing, data entry, and electronic documentation; ensure compliance with Rochester Regional Health and regulatory standards.
- Serve as receptionist and information resource for the unit, managing phones, messages, mail, copying, faxing, and general communication flow.
- Monitor and respond to resident needs through call light system or direct contact, ensuring timely referral to staff.
- Complete monthly charting and maintain resident medical records to meet organizational and regulatory requirements.
- Perform ICD-9 coding, medical transcription, and order tracking using the Vista Care system.
- Process medical records to and from the Medical Record Department.
Benefits
- A strong benefits package, including a pension plan
- A clear clinical career advancement ladder (CNA → LPN → RN → Nurse Leadership)
- 100% paid educational opportunities and support for CNA -> LPN -> RN career advancement
- Generous shift differentials ($1.50–$4.00 per hour)
- Overtime pay
- Tuition and student loan assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
