FT Resident Services Receptionist/Package Concierge

SOUTHMINSTER INC • Charlotte, NC

2d • Onsite

About The Position

We are looking for a full-time Receptionist/Package Concierge to join our team. The ideal candidate is a professional, career-minded, and caring individual who thrives in a community that values its employees. This role is designed to be part of a culture that respects and values the skills and dedication of its team members. We are committed to helping our residents maintain an active lifestyle with dignity, privacy, and peace of mind. Our team members provide a retirement living experience centered on community, caring, and collaboration. You will be responsible for handling all switchboard activities, greeting visitors, managing messages, and assisting residents with inquiries. A primary responsibility will be coordinating inbound and outbound package activities, including receiving, logging, and delivering packages with limited supervision. This role requires exceptional customer service skills to ensure every resident, team member, family member, and visitor is greeted with excellence. The ability to meet the physical demands of the position is also necessary. This position requires commitment to one weekend per month and availability to cover other shifts as needed.

Requirements

• High School Diploma or GED preferred.
• Experience with answering and transferring calls as needed.
• Ability to move 50 pounds unassisted.
• Physical stamina to walk/stand throughout the scheduled shift.
• Ability to function in a fast-paced environment with minimal supervision.
• Reliable, with a pleasant speaking voice, a people personality, and a professional appearance.
• Ability to handle both routine and unexpected situations.
• Ability to deal effectively with seniors.
• Ability to perform in a fast-paced setting, handling a variety of tasks simultaneously.
• Must be able to meet the physical demands of this position.

Nice To Haves

• 5-10 years of reception or customer service experience preferred.

Responsibilities

• Handle all switchboard activities, including greeting visitors, logging them in, and ensuring they wear visitor badges.
• Take and report all messages, keeping resident and business information current.
• Assist residents with questions or direct them to the appropriate person.
• Coordinate inbound and outbound package activities, including receiving, logging, and delivering packages with limited supervision.
• Greet residents, team members, family members, and visitors with excellence and a strong customer service approach.
• Coordinate all receiving and shipping services.
• Answer and transfer all external and internal calls.
• Greet and assist visitors.
• Assist residents as requested, including directing them to proper departments, collecting monthly resident fees, accepting and delivering messages (e.g., flowers, medicine, UPS), and offering advice about accommodations, restaurants, and points of interest.
• Accept and distribute business deliveries, notifying individuals of deliveries as necessary.
• Maintain a log of all incoming parcels, prepare and sort parcels for pickup by business departments, and deliver them to all residents.
• Provide a high level of customer service, including problem-solving for misdelivered or missing packages.
• Inform backup/weekend receptionists of any unusual circumstances.
• Keep resident information material updated.
• Maintain resident confidentiality.
• Maintain and distribute residents out-of-town forms and family member out-of-town forms, notifying proper departments as needed.
• Monitor records for residents who are in the hospital or temporarily in the health center.
• Keep business information updated.
• Continually monitor guest apartments to ensure they are cleaned and ready for check-in or check-out.
• Call maintenance orders on the radio and write up maintenance requisitions.
• Take emergency maintenance and housekeeping calls after 4 p.m. Monday-Friday and on weekends, and complete maintenance requests during these times.
• Be alert to any policy or management changes to better perform job responsibilities.
• Receive, date stamp, and distribute all incoming invoices to appropriate individuals for approval for payment.
• Assign account codes for Administrative invoices.
• Follow the instructions of the supervisor and assist other Resident Services team members with related job duties as necessary.
• Exemplify C.A.R.E. First! Compassionate Acts Reflecting Excellence in all aspects of the job.

Benefits

• Up to 6% matching on our 403B retirement plan
• Medical/ Dental/ Vision/ LIFE/ Short Term and Long Term Disability (for FT team members)
• Free Employee Assistance Program
• Generous PTO for FT Team Members
• Onsite Team Member Meal Benefit
• Team Member On-site fitness, consignment and pharmacy
• Bi-weekly pay-direct deposit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED