Resident Services Manager (Temporary) at sora in Phoenix, Arizona

Greystar • Phoenix, AZ

9d • Onsite

About The Position

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Requirements

• Customer support to residents
• Assistance with service requests
• Assistance with accounting and rental issues
• Coordinating miscellaneous resident related functions
• Achieve community goals surrounding resident retention
• Resolve resident complaints and/or concerns in a timely manner
• Answer questions concerning rent and fee payments
• Complete call-backs on all service requests within 24 hours
• Develop, produce and coordinate resident communications
• Create newsletters, surveys, lease violation letters, and other communications to residents
• Manage Community's roommate matching
• Assign wait list leases
• Organize and coordinate resident functions
• Evaluate appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis
• Ensure leasing office, tour path and model(s) are ready for show daily
• Oversee Community Assistant Program
• Review Courtesy Officer nightly reports
• Follow up on incident reports and lease violation notices
• Ensure leasing office is secured for the evening
• Check answering service throughout the day for messages
• Return calls as necessary

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
• Manages the Community’s roommate matching and assigns wait list leases (as needed).
• Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Where applicable, oversees the Community Assistant Program.
• Reviews the Courtesy Officer nightly reports and follows up on incident reports and lease violation notices as necessary, and ensures the leasing office is secured for the evening.
• Checks the answering service throughout the day for messages and returns calls as necessary.

Benefits

• Employee Assistance Program
• Paid sick time

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed