Resident Services Manager

Abode • Oakland, CA

5d

About The Position

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Manager. The Resident Services Manager will oversee services provided to all permanent supportive housing residents. The primary role of this position is the supervision of Resident Services Coordinators assigned to each site. In addition, this position holds the responsibility for monthly administrative reports, budget adherence and works directly with their supervisor.

Requirements

• Bachelor’s degree in Sociology, Psychology, Social work, or equivalent experience required.
• 3 years case management experience providing services to homeless or low-income individuals and/or families.
• 2 years' experience providing staff supervision, budget, and contracts management
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.

Responsibilities

• Develop, with other key staff, a vision and philosophy for services offered through the Supportive Housing programs.
• Empower employees to fulfill the program’s mission and philosophy in an effort to meet the needs of individuals and their families.
• Oversee all service coordinators responsible for the delivery of services to individuals and families within the Supportive Housing sites.
• Provide leadership and direction by collaborating effectively with property management entities and modeling exceptional partnerships.
• Provide training and offer staff development activities intended to enhance the high quality of services provided to Abode Services clients.
• Collaborate with other organizations in the community to provide comprehensive services to clients.
• Assist service coordinator in providing access to needed services in the community including, but not limited to, assessments/treatment services for any developmental concerns, childcare, learning disabilities, behavior problems, school readiness, victims of domestic violence, exposure to drugs and alcohol issues in the family.
• Regularly evaluate the services delivered on site including Supportive Housing and Children’s services.
• Ensure that all services and activities are properly documented in case files, on time sheets, and through our electronic database systems.
• Other duties as assigned.

Benefits

• $80,000 - $96,000/year DOE
• 19 days of PTO
• 12 paid Holidays per year
• 100% medical, dental and vision benefits for employees and agency dependent health care contribution
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities
• All Staff Events
• Dynamic, mission-drive culture and supportive leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager