Resident Services Manager

Sares Regis Operating Company, L.P. • Torrance, CA

8d • Onsite

About The Position

SRG Residential is seeking an experienced customer service professional to work at our beautiful 759-unit community, Oak Creek Apartments! This is a great career opportunity in an ideal location! SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.

Requirements

• Must have 2 years customer service experience with ability to pass fair housing exam.
• Must have manager experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.

Nice To Haves

• Affordable Program experience is a plus

Responsibilities

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Benefits

• 401(K) match
• rental incentive and renewal compensation
• bonuses
• rental discounts depending on location
• medical
• dental
• vision
• other voluntary benefits
• vacation accrual
• Sick time accrual is provided in accordance with law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed