Resident Services Manager I

Windsor Communities • Austin, TX

6d • $58,240 - $81,036

About The Position

The Resident Services Manager I oversees the smooth operation of the community, supports an exceptional resident experience, and helps foster a strong sense of community. Working closely with the direct manager, the role focuses on move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. The manager also works with Sales Leadership to support a smooth transition from prospect to resident. Responsibilities include creating a welcoming environment, organizing resident appreciation events, and maintaining an active social media presence.

The position includes resident support and package management, move-in and move-out coordination, financial administration, and sales support. It partners closely with the Service Manager and Support Services teams to address resident communications and operational processes. Weekend work may be required depending on site performance, regional needs, newly acquired acquisitions, or other factors.

Requirements

• Two to three years of sales experience in retail, hospitality, or a multifamily environment.
• Three years of related experience and/or training, or an equivalent combination of education and experience.
• Experience working in a multifamily environment and/or property management operations.
• Microsoft Office 365 proficiency, including Word, Excel, Outlook, and Microsoft Teams.
• Knowledge of Microsoft Office 365.
• Working knowledge of property management and prop-tech systems.
• Ability to work weekends when required by site performance, regional needs, acquisitions, or other factors.

Nice To Haves

• Undergraduate degree preferred.
• Knowledge of Funnel CRM preferred.
• Transferable apartment-industry sales experience preferred.

Responsibilities

• Respond to resident issues promptly and resolve them or escalate them appropriately.
• Lead resident package management efforts.
• Prepare move-in documentation, Happy Co move-in inspections, white glove inspections, and other steps needed for a smooth move-in.
• Conduct move-in welcome appointments to greet and orient new residents.
• Communicate with residents after move-in to check customer satisfaction.
• Partner with the Service Manager to monitor the Work Order Program and help address resident communication issues; conduct post-work-order follow-ups.
• Process monthly invoices in accordance with the Procurement Policy.
• Monitor expenses and adjust spending in accordance with monthly operating budgets.
• Report monthly operating-statement variances and provide recommendations to the direct manager.
• Assist with Funnel CRM queue management.
• Support unguided prospect tours through signage, preparation of designated tour apartments, and greeting prospects.
• Review maintenance make-ready, move-in, and move-out schedules to coordinate move-outs and prepare for upcoming move-ins.
• Manage the notice-to-vacate process, including associated paperwork and system action items.
• Partner with the Prior Resident Support team by supplying information to Support Services, overseeing Move Out Inspections in the inspection software platform, and facilitating the promotion and administration of the TIDY program.
• Maintain a close partnership with the Service Manager to improve communication and processes for the Work Order and Make Ready Maintenance Program.
• Organize resident appreciation events and maintain an active and engaging social media presence.

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401(k), and PTO.
• One hour of paid sick and safe time for every 30 hours worked.
• Ten days of paid vacation time accrued bi-weekly.
• Six weeks of paid parental leave after completing one year of employment.
• Ten paid holidays annually and up to three floating days.
• Training, mentoring, growth, and advancement opportunities.
• Average monthly bonus potential of 20% of base salary, paid quarterly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed