Resident Services Intern

Mac Properties • Chicago, IL

1d • Onsite

About The Position

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, New Jersey, and Kansas City. We are hiring a Resident Services Intern in Chicago, IL! The pay rate is $18/hour.

Requirements

• Must have a car with insurance.
• Positive, energetic, and outgoing personality who enjoys interactions with customers.
• Strong computer skills. Experience with Salesforce preferred.
• Excellent verbal, written, interpersonal, organizational, and project management skills.
• Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner.
• Commitment to outstanding customer service and to compliance with Fair Housing laws and regulations.
• Must successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment.
• Receipt of satisfactory responses to reference requests.
• Provision of satisfactory proof of an applicant's identity and legal authority to work in the United States.

Nice To Haves

• Experience with Salesforce

Responsibilities

• Provide best-in-class customer service to maximize resident satisfaction and attract new residents, handle escalations, as well as mentor the resident service team to success.
• Deliver prompt and courteous service by phone, email, chat, and in person.
• Coordinate special projects with residents such as new initiatives and capital projects.
• Inspecting apartments, testing keys, scheduling freight elevators.
• Assist resident services with move in and renewal tasks.
• Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
• Understand, apply, and comply with all company policies and procedures and all applicable federal, state, and local laws.
• Perform other related duties and assignments as required.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed