Resident Services Director

Lantern Crest Employees Inc•Santee, CA

1d•$80,000 - $99,000•Onsite

About The Position

The Resident Services Director (RSD) is responsible for the overall leadership, administration, strategic planning, and clinical oversight of the Resident Services Department for the Assisted Living and Memory Care neighborhoods. The RSD ensures exceptional resident care, regulatory compliance, quality improvement, staff development, medication management, and operational excellence. Independent Living residents do not fall under the scope of this position.

Requirements

Supervisory experience required.
Minimum of 2 years of experience in senior living, assisted living, or healthcare required.
A valid driver’s license required with application submission and must be maintained throughout employment.
Applicants must have a reputation for honesty and trustworthiness.
Must be responsible and able to exercise good judgment, accept administrative supervision, pay attention to detail, follow instructions, including the ability to interact effectively and communicate with people in a professional and courteous manner.
Must be highly confidential and work as a team with other staff.
Applicants should be sensitive to clients’ needs.
Ability to work with elderly residents, including those with dementia.
Strong team building, interpersonal, and organizational skills.
Ability to establish and maintain effective peer relationships with coworkers within the Department, community-wide, and the public.
Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions.
Willing to be part of a team and cooperate in accomplishing department goals and objectives.
Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment.
Ability to work with people of all social and ethnic backgrounds, resolve conflicts, negotiate situations, and facilitate consensus.
Normal office environment.
Sit or stand for long periods of time.
Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC.
Reliable transportation and car insurance as required by the state.
Travel as needed.
Each employee plays a key role in creating a compliance culture.
Employees are expected to learn and comply with all Lantern Crest policies and procedures.
One must have the ability to understand the implications and complexities of all compliance policies.
Participation in all compliance training is mandatory and generally has a heightened awareness of policies and regulations that are specific to one’s department and position.
All Lantern Crest employees are expected to report violations or suspected violations of compliance policies or regulations.
Applicants must successfully pass a pre-screening tuberculin skin test or x-ray and a urine drug screen test.
Candidates will be required to undergo a physical to ensure health is adequate to perform all duties of the position.
Applicants must complete application and authorization form, both must be submitted to Human Resources prior to the close date indicated.
Applicants will be required to undergo a background check consisting of fingerprinting and criminal records check with DOJ and FBI.

Nice To Haves

Bachelor’s degree in Recreation Therapy, Gerontology, or related field preferred.
Certified Therapeutic Recreation Specialist (CTRS) or Activity Director Certification strongly preferred.
Knowledge of California Title 22 regulations preferred.

Responsibilities

Directs all Resident Services operations for Assisted Living and Memory Care.
Develops departmental goals, policies, procedures, and quality initiatives.
Serves as a member of the leadership team and Manager-on-Duty as assigned.
Promotes a culture of accountability, compassion, teamwork, and service excellence.
Oversees individualized care for Assisted Living and Memory Care residents.
Completes or oversees resident assessments prior to admission and with changes in condition.
Determines appropriate placement in collaboration with the Executive Director and Sales team.
Develops, reviews, and updates service plans quarterly and with significant changes in condition.
Conducts care conferences upon admission, annually, and as needed.
Coordinates care with physicians, hospice, home health, pharmacy, therapy, and families.
Oversees medication management for Assisted Living and Memory Care.
Audits medication rooms, MARs, narcotic documentation, and physician orders monthly.
Investigates medication errors and implements corrective action.
Maintains adequate medication, PPE, and clinical supply inventories.
Supervises Resident Services Coordinators, Caregivers, Medication Technicians, Lead Caregivers, and Memory Care Leads, as applicable.
Recruits, hires, trains, mentors, evaluates, and disciplines staff.
Ensures completion of orientation, annual competencies, and required education.
Promotes employee engagement, accountability, and retention.
Oversees staffing based on resident acuity and census.
Monitors schedules, overtime, attendance, and labor costs.
Implements staffing contingency plans.
Maintains compliance with California Title 22, Community Care Licensing, OSHA, HIPAA, abuse reporting, infection prevention, and company policies.
Coordinates licensing surveys and Plans of Correction.
Leads departmental QAPI activities.
Monitors falls, medication errors, hospitalizations, infections, resident satisfaction, staffing metrics, and documentation quality.
Conducts chart audits and implements corrective action plans.
Investigates resident incidents, injuries, abuse allegations, medication errors, and unusual occurrences.
Completes root cause analyses and trend reviews.
Responds promptly to resident and family concerns.
Promotes dignity, choice, independence, and quality of life.
Develops and manages the department budget.
Monitors labor, supplies, and operational expenses.
Participates in leadership meetings and collaborates with all departments and outside healthcare providers.
Maintains required certifications and performs other duties assigned by the Executive Director consistent with the position.
Participate in daily stand-up and department meetings to communicate key issues, share updates, and maintain alignment with overall community goals.
Maintain current knowledge of senior living, assisted living, and dementia-specific care through ongoing education.
Work a flexible schedule as needed to support events, tours, and community outreach.
Perform other related duties as assigned.