Director of Resident Services

Akron Metropolitan Housing Authority•Akron, OH

2d•$0 - $95,200•Onsite

About The Position

The primary purpose of this position is to support the Executive Director and the mission of the Akron Metropolitan Housing Authority (“AMHA” or “Agency”) serving in an executive level capacity by overseeing the planning and operations of Resident Services and non-profit instrumentality Building for Tomorrow. The incumbent develops and implements resident support programs that meet the needs of residents. This position is responsible for identifying and obtaining private and public funding from grant programs and donations to support resident services. The position oversees the daily operation of the programs and represents AMHA in the community. The incumbent also supervises reasonable accommodation (RA) review process for the Agency.

Requirements

Knowledge in the fields of education, counseling, social work, and mental health; extensive understanding of Agency strategic goals and structure; ability to analyze departmental needs and design and implement improvements to support Agency strategic goals; skills in public speaking and presentation; familiarity with Authority employment policies and union agreements; extensive knowledge of HUD regulations; extensive knowledge of and ability to establish rapport and relationships with county agencies, community leaders and businesses; extensive knowledge of ADA regulations.
Knowledge of extracting data out of databases, e-mail, internet, spreadsheet and word processing software. Must be able to learn other computer software programs as required by assigned tasks.
Bachelor’s degree (Master’s preferred) in a related field and a minimum of five (5) years experience with community program development, grant writing and administration, and program management.
Must have valid Ohio driver’s license and be insurable under AMHA policies.

Nice To Haves

Master’s degree
Background in fields such as education, counseling, social work, and mental health.

Responsibilities

Oversees the activities of the Resident Services Department and Building for Tomorrow. Analyzes and evaluates the effectiveness of related programs. Ensures areas of responsibility meet or exceed established goals and objectives through the coordinated efforts of department personnel. Ensures that work is prioritized and appropriately assigned. Sets clear expectations and goals, provides timely feedback, and coaches staff on a timely basis.
Provides appropriate training and development for staff members, and ensures that staff has appropriate tools and resources to achieve their objectives. Ensures that positions are filled with individuals who meet the skills, abilities, experience levels and competencies required by the position. Ensures that employees are trained in and follow appropriate safe work practices at all times.
Oversees the development and implementation of resident services objectives related to the AMHA strategic plan and ensuring that programs are efficiently managed, support the objectives of the department and provide services that meet the needs of residents.
Creates and maintains collaborative relationships with appropriate internal staff, community agencies, community leaders and businesses with the objective of identifying programs and services that will be generally beneficial to AMHA residents or HCVP clients, or that will address a specific resident needs.
Ensures that all such programs and services support the objectives of the Resident Services Department, Building for Tomorrow and the Agency. Assists Resident Services staff with the development of relevant referral systems and services, in accordance with Agency goals. Reviews program proposals and recommends programs to the Executive Director.
Serves as Agency liaison to the community, and represents AMHA in a professional manner at all times.
Develops, implements and monitors programs that meet U.S. Department of Housing and Urban Development (“HUD”) requirements and initiatives, such as Family Self-Sufficiency (“FSS”), Service Coordination, Permanent Supportive Housing services, homeownership, resident councils, etc. and monitors associated grants.
Prepares timely reports, ensures compliance, and oversees billing, contracts and correspondence. Maintains current knowledge on program requirements and contract terms. Develops effective evaluation and monitoring processes to ensure effectiveness of programs.
Oversees requests and assures timely disposition for reasonable accommodations submitted under Federal, State or Local laws statutes or regulations. Thoroughly understands the regulations, and maintains current knowledge on reasonable accommodations and confers with legal as appropriate. Leads team in the development and implementation of strategic initiatives relating to funding and grants. Solicits and applies for external funding and grants that support the objectives of the Agency and meet external funding goals. Maintains positive relationships with various funding sources. Assesses the needs of AMHA staff and residents and develops appropriate long-term funding plans. Prepares and/or oversees the timely and accurate preparation and submission of grant applications.
Devotes appropriate attention to AMHA Action Plan objectives as assigned, ensuring that such goals are met or exceeded.
Maintains a record of acceptable attendance and punctuality.
Takes a leadership role in all activities as may be assigned by the Executive Director.
Performs all other duties as may be assigned by the Executive Director.