Resident Services Coordinator

Abode•San Jose, CA

4d•$29 - $32•Onsite

About The Position

Abode Services, a leading nonprofit dedicated to ending homelessness in the Bay Area, is seeking a Resident Services Coordinator for its Hawthorn program in San Jose, CA. Abode's mission is to solve homelessness through housing and supportive services, utilizing a Housing First model that provides individualized support. The Resident Services Coordinator will be responsible for providing housing stabilization services to homeless and low-income households, including counseling, referrals to financial and legal services, and developing individualized housing plans. This role also involves coordinating services to ensure participants are connected to necessary supportive services.

Requirements

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
1 year of case management experience providing services to homeless or low-income individuals and/or families.
Use of personal vehicles and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Driving and transportation of participants when required.
Work flexible hours, including some weekends and evenings when required.
Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Experience using data collection software for documenting and reporting requirements.
Able to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations.
Experience with community networking and resource building.
Basic knowledge and understanding of applicable federal, state, and local laws.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Develop a community calendar of educational, recreational, and civic engagement activities and events.
Develop collaborative relationships with other local service providers and community agencies, and maintain a positive relationship with the surrounding neighborhood.
Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.
Provide crisis intervention as needed and when requested by property management and/or program participants.
Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
Other duties as assigned.