FSN Resident Services Coordinator

Little Tokyo Service Center • Los Angeles, CA

6d • Onsite

About The Position

The First Street North (FSN) Resident Services Coordinator (RSC) plays a vital role in fostering a supportive, inclusive, and empowering living environment for residents, particularly those who are low-income, formerly unhoused, or facing systemic barriers. The RSC serves as a connector between residents, property staff, and community partners, ensuring access to resources, programming, and advocacy that promote stability, wellness, and self-sufficiency.

Requirements

• Minimum of 1 year of progressively responsible experience in resident services, social services, community development, or a related field.
• Bachelor’s degree in Social Work, Mental Health, Human Services, or a related field required.
• At least 1 year of experience working with veterans and formerly homeless individuals.
• Demonstrated experience working with diverse and special populations.
• Must be willing to provide support, advocacy and develop relationships with a very diverse population, including, but not limited to, people from a wide range of racial, ethnic, cultural, linguistic, gender and LGBTQ+ identities, as well as people with mental health conditions and other disabilities.
• Strong understanding of affordable housing, resident services, case management practices, and culturally responsive, trauma-informed service delivery, with knowledge of community resource networks.
• Familiarity with nonprofit operations, including program evaluation, outcome reporting, data collection systems, and grant compliance.
• Strong communication, problem-solving, and conflict resolution skills, with professionalism, discretion, and emotional intelligence in engaging residents, staff, partners, and stakeholders.
• Equivalent education or experience can be substituted for all minimum qualifications, except when legal requirements, such as a license/certification/registration, are required.

Nice To Haves

• Bilingual ability (English/Spanish) preferred.

Responsibilities

• Build trusting relationships with residents through regular engagement and active listening.
• Conduct needs assessments and develop individualized service plans.
• Provide referrals to community-based services including healthcare, mental health, legal aid, employment, and financial literacy + assistance.
• Support residents in navigating public benefits, housing retention, and crisis situations.
• Design and implement on-site programming that reflects resident interests and needs (i.e., wellness workshops, youth activities, cultural events).
• Coordinate logistics for community events and educational sessions.
• Collaborate with external partners to bring services and enrichment opportunities on-site.
• Maintain accurate and confidential resident records, service logs, and program documentation.
• Track outcomes and prepare reports for internal use and funding requirements.
• Ensure compliance with grant fund requirements and organizational policies related to resident services.
• Facilitate resident meetings, feedback sessions, and leadership opportunities.
• Promote a culture of respect, inclusion, and psychological safety among residents and staff.
• Serve as a liaison between property management and residents to address concerns and foster communication.
• Execution of some of the above duties may require driving or use of public transportation to provide services at satellite office or in the field.

Benefits

• Paid sick leave, vacation leave, and monthly mental health days
• Paid holidays including your birthday and the week between Christmas and New Year's
• Full health coverage for employees through designated health plans
• Employer matching for 403(b) retirement plan
• Therapy stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level