Resident Services Coordinator

Abode•Redwood City, CA

13d•Onsite

About The Position

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our Heltsley and Terrace View programs in San Mateo County. This is a Part Time role working 4 hours, twice a week, 8 hours total per week. (Wednesdays from 12-4pm at our Heltsley program in Redwood City, CA and Thursdays from 12-4pm at our Terrace View program in Daly City, CA). At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability. Our Values: We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengths in everything we do! The Diverse Culture: We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

Requirements

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
1 year of case management experience providing services to homeless or low-income individuals and/or families.
Use of personal vehicles and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Driving and transportation of participants when required.
Work flexible hours, including some weekends and evenings when required.
Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Experience using data collection software for documenting and reporting requirements.
Able to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations.
Experience with community networking and resource building
Basic knowledge and understanding of applicable federal, state, and local laws.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Develop a community calendar of educational, recreational and opportunities for civic engagement activities and events.
Develop collaborative relationships with other local service providers and community agencies.
Maintain a positive relationship with the surrounding neighborhood.
Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.
Provide crisis intervention as needed and when requested by property management and/or program participants.
Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
Other duties as assigned.