Resident Services Coordinator

KW PROPERTY MANAGEMENT AND CONSULTING•Bay Harbor Islands, FL

4d•Onsite

About The Position

Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building.

Requirements

Previous experience in a similar position and setting, such as a hotel, is required.
High school diploma or equivalent required.
Excellent communication skills required.
Excellent writing skills required.
Excellent interpersonal skills and strong English communication skills are essential.
Strong grasp of generally used computer applications required; MS Office Suite.
Ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential.
Must have the ability to learn and utilize specialized hospitality and related software required.

Nice To Haves

A 2-year or above college degree is preferred.
Conversational ability or fluency in other languages, especially Spanish, is desirable and may be required at particular sites.

Responsibilities

Create and update necessary policy and procedures for Front Desk operations with approval from the Property Manager.
Supervise Front Desk personnel.
Ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities.
Seek opportunities to create memories and build positive resident relationships.
Facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver seamless service.
Assist management office with resident communications and relationships.
Manage package delivery operations.
Coordinate amenity rental events.
Manage theatre and business room reservations.
Greet residents and guests.
Maintain assigned areas in a professional and presentable condition, free of personal items.
Greet all guests in a standing upright position while maintaining high-quality customer service.
Respond to resident and guest concerns with empathy and resourceful problem-solving.
Promptly communicate resident and guest concerns to the Management Office.
Respect resident and guest privacy, perspective, priorities, time and resources.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Follow all "check-in" policies and procedures.
Make phone calls to residents in a clear and professional manner.
Direct inquiries regarding Association affairs to the Management Office.
Be well versed in the Rules and Regulations and report any violations.
Record incidents using designated Daily Log and/or Incident Report forms.
Receive all telephone calls in a professional manner utilizing proper phone etiquette.
Oversee scheduling and use of condominium amenity areas.
Coordinate amenity rental events, including submitting requests for extra personnel and providing event schedules and details to relevant staff.
Inspect facilities for cleanliness and damage before and after events.
Manage content and publication of communications from Management to residents and guests.
Assist with mass mailings as directed by the Manager.
Follow all standards policies and procedures for emergency response.
Assist Management with hurricane/disaster/emergency preparedness and response.