Resident Services Coordinator - The Waypoint

Wesley Housing Development Corp•Alexandria, VA

1d•Hybrid

About The Position

The Resident Services Coordinator (RSC) connects residents to the resources they need to thrive—ranging from housing stability and eviction prevention to food assistance, transportation, financial literacy, counseling, and employment support. In this role, you’ll lead the delivery of Wesley Housing’s resident programs, from intake and referrals to designing and hosting mission-driven events that strengthen our communities. The RSC also tracks and reports on services and programming, supporting donor stewardship and demonstrating the real impact these programs have on residents’ lives.

Requirements

Able to interact with sensitivity to the needs of a diverse, multicultural client population
Excellent written and verbal skills
Bilingual (Spanish and English) preferred but not required
Working knowledge of supportive services and other resources in the area
Attention to detail
Able to advocate, organize, problem-solve and produce results
Proficient with Microsoft Office suite including Word, Excel, Publisher, Outlook, Teams, and PowerPoint
Demonstrated ability to comfortably navigate and input data into Apricot, Asana and other databases
Able to troubleshoot minor technical problems related to computer equipment and peripherals
Excellent relationship building, networking, and interpersonal skills
Excellent time management and organizational skills
Effective problem-solving abilities
Proactive and able to work autonomously
Able to plan events, organize communities, and facilitate groups
Demonstrated flexibility; able to pivot and display flexibility in response to changing circumstances or resident needs
A minimum of one year of experience working with youth in community-based settings (internships and summer work count towards meeting this requirement).

Nice To Haves

Bilingual (Spanish and English) preferred but not required

Responsibilities

Identify, coordinate and monitor management and delivery of social services programs at Wesley Housing properties
Lead, coordinate, and/or facilitate activities that address the social and recreational needs of the community with the assistance and participation of the residents
Evaluate and assist residents and program participants so they can access appropriate community resources in alignment with their stated needs
Oversee inclusive resident programs (outcomes, program design, and implementation) that cater to various populations including seniors, youth, families, etc.
Provide individual outreach to residents at least quarterly, through wellness checks
Organize and provide support to the Resident Life Council, Town Halls, and community focus groups
Promote diversity and inclusion in support of social and community needs
Assist residents in building support networks
Manage check-in and volunteers to ensure compliance with Wesley Housing policy
Evaluate participation, level of interest, and satisfaction with programs; revise programs as indicated through feedback received during evaluations
Coordinate, manage, and assess the delivery of programs/services from partner organizations
Manage and direct activities of program volunteers
May supervise and mentor college or graduate school interns
Ensure program operations comply with applicable standards and requirements
Maintain a clean, organized workspace (clean tables, put away materials, etc.)
Monitor expenditures to ensure they fall within budgeted guidelines
Maintain administrative support including accurate and up to date records, documentation, databases, and spreadsheets (e.g., enrollment records, progress notes)
Maintain confidential communication and records management
Create newsletters, calendars for residents and flyers/materials informing residents of services and community issues
Travel to sites throughout assigned regions to provide housing advocacy and assist in eviction prevention
Provide follow-up on five-day pay or quit notices with linkage and referral services to residents at risk of eviction
Conduct intake and assessment for goal setting, case plan development, progress monitoring, tenant advocacy, education, and referrals
Demonstrate a strong commitment to Wesley Housing’s mission and dedication to housing stability
Work autonomously with limited supervision
Facilitate discussions between residents and Community Management as needed
Work in partnership with Community Management and Resident Services to create and operate affordable housing communities that help residents thrive; develop strategies for reducing barriers and facilitating housing stability
Assist with evaluating effectiveness of referrals
Build and maintain relationships with other community-based organizations and resources
To assist with effective residential referrals to community resources, stay abreast of current processes and procedure for program applications (energy assistance, Medicare/Medicaid, SNAP, and Virginia Individual Development Accounts)
Produce community resource documents to promote community access to needed resources
In collaboration with the Resident Services Manager and community partners, coordinate seasonal campaigns, including Holiday Assistance and Back to School Drive
Participate in training and staff meetings
Perform other duties as assigned