Resident Services Coordinator

Resources for Community Development•Berkeley, CA

5d•$36 - $38•Hybrid

About The Position

Resources for Community Development (RCD) is a nonprofit developer and owner of affordable housing with a mission to create and preserve affordable housing for people with the fewest options, to build community and enrich lives. RCD fosters strong, inclusive neighborhoods through strategies that address the health, economic development, education, and housing needs of residents. Since 1984, RCD has developed or preserved over 75 communities, providing affordable, high-quality, and service-enriched housing to over 3,000 low-income households in the Bay Area. The organization is actively growing with over 1,000 new units in development or under construction. The Resident Services Coordinator (RSC) plays a crucial role in supporting RCD's mission by providing onsite engagement to residents. This position is primarily responsible for connecting individuals and groups with community resources and educational programming, with a focus on supporting vulnerable populations such as seniors, families, and individuals impacted by HIV/AIDS or homelessness. The role encompasses five key areas: housing retention; economic stability and employment/education; health and wellness; social engagement and community development; and youth enrichment across multiple RCD properties. The RSC will collaborate with residents, RCD staff, property management, and third-party providers to help residents achieve personal goals and overcome challenges. Successful candidates will be resourceful, flexible, and committed to promoting access to social services that enhance resident stability, health, education, employment, and youth enrichment.

Requirements

2+ years’ experience in one or more of the following areas: Community/neighborhood organizing and community building with residents, Providing direct services and/or services referrals and linkages in an affordable housing community, Providing training in areas such as job development, money management, computer instruction.
Professional, responsible and flexible; ability to balance attention to detail and big-picture needs, and to approach problems creatively and proactively.
Self-starter, self-motivated with the ability to work independently and as part of a team.
Exceptional interpersonal skills; work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
Develop effective working partnerships with religious, educational, and community groups and institutions to leverage resources.
Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
Demonstrate a high level of verbal, writing, and listening skills.
Intermediate level computer skills; email, excel, word, databases, etc.
Demonstrate a basic understanding of how to work with people with mental health, disabilities, substance abuse, trauma, and/or sensitive personal issues.
Maintain professional boundaries while building trusting relationships with residents and staff.
Demonstrate exceptional customer service skills to all residents, staff and partner agencies.

Responsibilities

Accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.
Provide resident coordination and referrals to all residents at assigned buildings as needed.
Implement core program/service components outlined in the properties' Resident Services program model.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Work collaboratively with residents to develop a plan to create and develop leadership skills within the community.
Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
Recruit, manage and utilize volunteers to meet residents' program and service needs.
Provide service coordination at one or more properties.
Maintain a friendly, inviting, and welcoming presence on site, some examples include: keep office door and blinds open when not meeting with residents, walk the building while on site to greet residents, and having a pleasant and friendly attitude.
Maintain a community bulletin board, post relevant and current information that is of interest to residents.
May be asked to provide service coordination at buildings when assigned staff are out of the office, during vacation, sick leave, etc.
Establish and maintain partnerships with relevant organizations and individuals, emphasizing on-site services to residents and the community.
Effectively organize, facilitate, and participate in and/or lead meetings and community gatherings, including activities with partner agencies that build professional capacity and enhance working relationships.
Motivate individuals and groups to actively participate and take leadership in improving the community and increasing self-sufficiency.
Support with onboarding new staff through shadowing, topics include: Model day to day operations of service coordination, One on one and group activities, Property Management and Services Coordination, Activities planning, Community assessments, Other items related to day-to-day work.
Collect required data for designated program components and record data in the online database accurately and timely.
Evaluate and report programs and services' outcomes regularly as required.
Report child, dependent adult, and elder abuse and neglect according to state law.
Coordinate with Property Management on housing stability and retention, referrals and linkages, rental assistance needs, lease violations, monthly provider meetings, and jointly host quarterly community meetings.