Resident Services Coordinator
About The Position
Monarch Communities® leads the revolution of contemporary person-centric wellness senior living, designed for the next generation. A highly customized, curated, and an organic approach to wellness inspires everything we do. All members of our communities – residents, their family members, and Monarch team members – help make Monarch Communities® what they are. Our vision and culture embody and celebrate those we serve. The Resident Services Coordinator will report to the Health & Wellness Director. This position is an exempt, salaried position. Responsible to lead and direct the delivery of non-clinical resident care, ensuring exceptional quality and services, while maintaining compliance with Federal, State, and local regulations, as well as the company’s mission, policies and procedures.
Requirements
- Prior experience and knowledge of caring for people with Alzheimer’s or other related dementias required
- Must have current First Aid and CPR certification as required by State
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Responsibilities
- Oversees resident care team members to include hiring, training, and onboarding
- Provide direct day to day oversight of resident care and ensure service plans are followed
- Partner with the Health & Wellness Director to create and update resident service plans for residents and to identify and proactively respond to changes in condition and service needs
- Develop, monitor, and adjust work schedules for the team to ensure adequate staffing to meet service standards and regulatory requirements; ensure appropriate resources to deliver outstanding resident care while effectively managing salary expense
- Implement and monitor safety protocols
- Maintain continuous and proactive communications with residents’ family members to promote open dialogue and timely sharing of important information; serve as the first point of contact for resident and family questions and concerns
- Play a leadership role in creating and maintaining resident profiles to establish an understanding of their histories, preferences, and hobbies, and incorporate them into daily interactions and activities
- Implement and monitor adherence to policies and procedures and external regulatory requirements; address issues quickly to ensure consistent compliance
- Participates in and attends all in-service training as scheduled
- Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
- Other duties as assigned
Benefits
- Health Insurance: Medical/Rx, Dental, and Vision
- Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
- Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
- FSA (Commuter/Parking)
- Employee Assistance Program (EAP)
- 401(k) Retirement with Company Match
- Paid Time Off (PTO) and Holidays
- Tuition Reimbursement
- Employee Referral Bonus
- Resident Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
