Resident Services Coordinator (Fort Campbell)

WinnCompanies • Fort Campbell North, KY

23h • Onsite

About The Position

WinnCompanies is seeking a Resident Services Coordinator for its Military Housing team in Fort Campbell, Kentucky. The coordinator assists military families and works with the property management team on move-ins, move-outs, inquiries, and enforcement of community standards. The role also supports the upkeep and curb appeal of the community, coordinates resident activities, and provides administrative support at the community center. The position is located at a federal facility; access requires a REAL ID-compliant driver's license or ID under the REAL ID Act effective May 7, 2025.

Requirements

• High school diploma or GED equivalent.
• Less than one year of relevant work experience.
• Valid driver's license in good standing and ability to meet the driving-record standards in the Company's Safe Vehicular Operations Policy.
• Proficiency with web-based applications and computer systems, such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• A REAL ID-compliant driver's license or ID is required to access the federal facility, effective May 7, 2025.

Nice To Haves

• Associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or RealPage property management software.

Responsibilities

• Conduct move-out assessments with departing residents and assess charges for damages.
• Administer move-in paperwork and conduct home inspections with residents.
• Answer resident questions and assist in resolving complaints.
• Respond promptly and courteously to resident inquiries, providing a high standard of customer service.
• Monitor curb appeal and maintain the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas, including trash pickup and enforcement of community standards.
• Assist with inspections of vacant homes and take appropriate action to prepare them for rent-ready status.
• Participate in organizing and executing company-sponsored resident events, including social events, educational classes, and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Complete customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of lease documentation and resident guide policies and procedures.

Benefits

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service.
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options.
• 401(k) with company match.
• Company-paid life, AD&D, and long-term disability insurance.
• Tuition reimbursement, professional development opportunities, and career growth resources.
• Wellness programs and employee assistance resources.
• Commuter benefits and employee discount programs.
• Flexible work options for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED