Resident Services Coordinator

Fairfield • San Jose, CA

4d • Onsite

About The Position

As a Resident Services Coordinator, you’ll be the heartbeat of the community—planning events, engaging residents, and ensuring exceptional customer service. This role is perfect for someone who thrives on building relationships and creating memorable experiences.

Requirements

• High school diploma or equivalent required.
• Minimum of one year experience in a customer service, sales, hospitality, or retail position.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to read, write, understand, and communicate in English.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Strong typing skills.
• Superior customer service skills, including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to manage conflicting priorities and adjust priorities on a daily basis.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Nice To Haves

• Valid driver’s license may be required.

Responsibilities

• Plan and execute resident events.
• Create newsletters and communications.
• Welcome new residents and enhance their move-in experience.
• Provide ongoing support to residents.
• Address and resolve resident concerns.
• Maintain professional communication with residents and prospects.
• Promote the property through outreach and social media.
• Build positive relationships with local businesses and vendors.
• Assist with phone calls, work orders, and rent processing.
• Manage mail and package deliveries.
• Coordinate clubhouse rentals and maintain supplies.
• Work safely and cooperatively with others, including supervisors.
• Adhere to performance standards despite stressful conditions.
• Communicate effectively and respectfully to ensure exceptional customer service.
• Follow all federal, state, and local laws and Company policies.
• Access residents’ homes, both when they are present and when they are not.
• Access the confidential information of our residents, including their financial information.

Benefits

• Paid time off
• Paid holidays
• Sick days
• Paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED