Resident Services Coordinator (Part-Time)

Brookfield Properties•Columbia, WA

3d•Onsite

About The Position

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. Serves as the first point of contact for residents, providing a high level of customer service. Prepares service requests and works closely with service contractors to ensure jobs are handled appropriately. Maintains a working knowledge of leasing policies and procedures, performs functions related to leasing and lease renewal, and ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance. Receives, logs, and distributes packages to residents, obtaining signatures for package delivery. Performs administrative functions including answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, scheduling meeting rooms, and ensuring deposits are paid and contracts are signed.

Requirements

A high school diploma or GED is required.
1-2 years of customer service experience.
Good customer service skills.
Good communication skills.

Nice To Haves

Vocational training or some college courses completed is preferred.

Responsibilities

Coordinates general business office activities of an apartment community.
Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
Serves as the first point of contact for residents, providing a high level of customer service.
Prepares service requests and works closely with service contractors to ensure jobs are handled appropriately.
Maintains a working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures.
Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance.
Receives, logs and distributes packages to residents and obtains signature for package delivery.
Performs administrative functions including answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.